Customer Service Officer

6 hours ago

Smeaton Grange, Australia AMA Collision Full time

2024 Bodyshop Award Winner - Best Workplace (MSO)
- Join and industry leader in automotive repair and grow your career
- Permanent position, Monday to Friday - no weekends

RPM Narellan has a friendly team culture, built around sharing positive working practices and leadership whilst acknowledging individual needs and contributions. The team of 24 takes on all jobs, large and small, with a steady stream of work from insurer IAG. Their modern repair facility is fully equipped with everything needed to perform quality repairs and is conveniently located to serve the growing suburbs of Narellan, Campbelltown, and Gregory Hills.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at RPM Narellan.

Do you have a passion for delivering quality customer service? Our Customer Service Officer's support our wider workshop team and provide a high level of service to our customer base.

If you enjoy a varied role, where no two days are the same, then this may be for you

Permanent position. Monday to Friday.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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