Experienced IT Support Technician

**Job Title: Experienced IT Support Technician**

**Location: Based in Auburn, Sydney - Work Across Sydney**

**Type of Employment: Casual/Part-time with potential for Full-time**

Kangaroo IT is on the lookout for a skilled IT Technician who is passionate about technology and dedicated to providing excellent customer service. Our office is located in Auburn, but your role will involve travelling across Sydney, offering a dynamic and diverse work experience.

**What We Offer**:

- A forward-thinking and innovative work environment.
- Varied on-site job experiences across Sydney, providing ample opportunities for technical and personal growth.
- Potential for full-time employment based on performance.
- A team culture that values creativity, positivity, and innovation.

**Key Responsibilities**:

- Delivering IT support at various client locations throughout Sydney.
- Hardware troubleshooting and repairs, efficient cable management.
- Setup and troubleshooting of a wide range of devices including printers, laptops, TVs, monitors, sound systems, VoIP systems, and POS systems.
- Addressing software issues with expertise in Microsoft 365, Google Workspace, and other software tools.
- Operating system proficiency in macOS, Windows, Linux, iOS, Android.
- Setting up and managing networks, including routers, modems, WiFi extenders, switches, and LAN connections.

**What We Are Looking For**:

- A minimum of 5 years of experience in IT support.
- Excellent communication skills in English.
- A customer-focused mindset, capable of understanding and meeting client needs with professionalism.
- Creative problem-solving skills with a knack for technical challenges.
- Punctuality, strong organizational skills, and a forward-thinking attitude.
- Passion for technology, innovation, and engaging with clients.

**Skills Required**:

- Solid hardware skills, including device repairs and component replacements.
- Proficiency in setting up and troubleshooting various types of tech devices.
- Extensive knowledge of multiple operating systems.
- In-depth understanding of networking and internet technologies.
- Effective at resolving diverse software-related issues.

**Additional Requirements**:

- Possession of an Australian Business Number (ABN).
- Must own a car for travelling across Sydney for on-site jobs.

This role is perfect for someone who enjoys the excitement of working in different locations and has a strong desire to provide top-notch IT solutions. If you’re enthusiastic about technology and thrive in customer interactions, Kangaroo IT welcomes you to apply.

**Join Kangaroo IT** - where your passion for technology and customer service can lead to outstanding achievements

**Job Types**: Part-time, Casual

**Salary**: From $40.00 per hour

Expected hours: 1 - 10 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- On call

Supplemental pay types:

- Bonus
- Commission
- Overtime pay
- Performance bonus

Application Question(s):

- Do you currently own a vehicle?
- Do you have experience utilizing Google Workspace for professional purposes?
- Have you had experience with implementing or using Microsoft 365 for Business solutions in a professional setting?
- Are you committed to maintaining a positive and pleasant demeanour in your communications?
- How many years of experience do you have in soldering techniques?
- Which version of the Windows Operating System was the first that you utilized?

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- IT support: 5 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Auburn, NSW 2144