Reservations Coordinator

The Sand Hill Road family are on the hunt for a motivated, customer focused Reservations Agent to join the team

But not just any reservations agent. We're looking for an absolute legend to join our vibrant, passionate and dynamic team. You will be reporting to the Head of Sales and will be responsible for actioning all reservation enquiries, allocating bookings to available and appropriate spaces. This role required to develop strong relationships with customers and venue teams to ensure a smooth and enjoyable experience from initial enquiry through to fruition.

Key responsibilities include:

- Managing reservation enquiries in a personable and timely manner
- Coordinating reservations in line with venue standards and booking parameters
- Maintaining strong knowledge of Sand Hill Road venue offerings to maximize revenue
- Managing incoming calls
- Developing relationships and rapport with customers
- Clear and timely handover of booking requirements to venue teams
- Invoicing and processing payments
- Synchronization of booking & function software platforms
- Creating a positive booking experience
- Supporting the Functions and Events Sales team as required
- with admin tasks

This is a full-time salaried position of 76 hours per fortnight with required hours Tuesday - Saturday, 9am - 5pm.

We would love to meet you

Now who are we?

We are 500 incredible people, 9 stunning venues, 4 simple values, 1 clear vision.

We are a group that innovates, motivates and inspires. That strives to be unique. That is founded on the virtues of risk and failure. That invests in our own dreams, and the dreams of others. That believes in belief. That is made up of real people. With Real pressures. Real hopes. And Real dreams.

We are Sand Hill Road, a growing and leading hospitality group in Melbourne.

Laugh. Learn. Live. Love Life. These are the five words that underpin our business. It’s a simple philosophy. It’s how we hire staff, empower staff, develop and cultivate our business. Ultimately, it’s a reminder to keep things in perspective

If you align with our values, have relevant skills and experience and the gumption to make this role your own, send through your resume and cover letter and let’s do this thing

**Salary**: $45,000.00 - $50,000.00 per year

**Benefits**:

- Referral program
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift

Supplementary Pay:

- Performance bonus

Application Question(s):

- Are you fully vaccinated?

**Experience**:

- Reservation: 1 year (preferred)

Work Authorisation:

- Australia (preferred)