Administration Officer

Lives Lived Well offer a variety of community and residential Alcohol and Other Drug programs throughout Queensland, New South Wales, and South Australia, helping thousands of people every year to navigate AOD related challenges and move forward in life.

We are looking for an Administration Officer to support a new Ipswich Residential AOD Treatment Facility designed to deliver high-quality, specialist residential AOD treatment services for adults aged 18 years and over. The centre will provide a total of 46 beds, comprising 36 beds for residential rehabilitation and 10 beds for withdrawal management and care.

The service will be operational in late November 2025, and we are looking for someone who is available to start early November.

**Your Opportunity**

As an Administration Officer based on-site, you will play a key role in providing efficient administrative and operational support to the clinical services team. You will thrive working in a fast-paced, purpose-driven environment where your attention to detail, initiative, and ability to juggle multiple priorities will directly contribute to the smooth running of the facility and the quality of care provided to residents.

This full-time role offers a salary of $76,000 - $81,000 plus Superannuation, depending on experience and qualifications. We also offer Salary Packaging options to increase your take home pay, a fitness Passport, and a huge range of discounted products via Perkbox.

**What we are looking for**

You will bring proven administrative experience, ideally gained within medical, health, or human services settings, along with a solid understanding of clinical or service-related processes from an administrative perspective. You will also bring the following skills and attributes:

- Confident and comfortable as the first point of contact for residents, providing a welcoming and supportive presence on-site
- Highly organised, with the ability to manage financial and Centrelink-related tasks for both residential rehabilitation and detox services, including processing payments, refunds, and subsidies (familiarity with Helix software or similar systems is highly regarded)
- Skilled in delivering high-quality, confidential administrative support with discretion and accuracy
- Capable of identifying issues and negotiating practical, solution-focused outcomes
- Proficient in Microsoft Suite and familiar with CRM systems
- Reliable, with excellent time management and organisational skills to balance multiple priorities and manage your workload independently
- Empathetic and non-judgemental, with strong active listening skills to support residents on their recovery journey
- Effective communicator, able to engage with a diverse range of individuals including clients, colleagues, and external stakeholdersPrevious experience or a demonstrated interest in working with a non-profit organisation (desirable)

Qualifications in a relevant field would be highly regarded, but more importantly you will have passion, commitment, and a great attitude with a genuine alignment to the Lives Lived Well values. Our values are:

- We are humble, human, and full of hope
- We show up and share
- We ask: Why not? And what’s next?
- We leave a positive wake

**Benefits of Working with us**

This is an exciting opportunity to be part of something new as you’ll be joining the foundation team at our brand-new Ipswich Residential AOD Treatment Facility. As part of the inaugural team, you’ll play a key role in shaping the culture, values, and day-to-day operations of the centre. It’s a chance to bring your ideas, energy, and passion to a purpose-driven environment where your administrative contribution will truly matter. As an organisation, Lives Lived Well offers a huge range of benefits, which can be seen on our website, but here are a few of them:

- Regular one to one meetings, team meetings, and Skip meetings with your 2-up manager
- Five extra days of paid leave to support your wellbeing
- As an organisation LLW values diversity and inclusivity in the workplace
- An EAP for you and your family including counselling and financial support
- Salary Packaging options to increase your take home pay
- Discounted access to a range of gyms, pool, and fitness centres across Australia

**How to Apply