Optimisation Lead

**Exciting opportunity to join SA’s iconic RAA Insurance**:

- **Full-time permanent position based at Mile End with ability to WFH**:

- **Join a small, high-performance team with a fun, inclusive and supportive culture**

RAA Insurance is the leading, iconic, state-based Insurance brand in S.A. The Claims team are taking care of more than 75,000 claims for South Australians this year, and the Insurance business in RAA continues to grow.

A rare opportunity has become available for someone who wants to make a meaningful impact for our members and staff to optimise processes and outcomes throughout the claims end to end lifecycle.

Reporting to the Senior Manager Claims Operations, you will lead the optimisation of service delivery across our Claims teams to ensure an exceptional member and staff experience. This role is for someone who is driven by and passionate about process improvement, including redesign and refinement. In addition, you will:

- Develop process and procedures to ensure our claims operations run like clockwork
- Analyse performance metrics to identify opportunities for improvement
- Manage stakeholder engagement from inception to delivery ensuring robust change management and effective adoption
- Collaborate with key stakeholders across Insurance Claims, to clearly understand needs and challenges, fostering a productive and consultative work environment

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Knowledge of LEAN Six Sigma improvement tools and techniques
- Understanding of claims processes and quality management principles
- Solid experience in Excel, Sharepoint Online including MS forms, creation of surveys and other data collecting instruments, data presentation and analytics
- Previous experience working in high volume, fast paced service centre operational roles, preferably in leadership
- Experience in project management fundamentals
- Ability to establish and maintain relationships with a wide variety of key stakeholders
- Outstanding attention to detail along with excellent verbal and written communication skills, demonstrated in presentations and facilitation.
- Innovative thinking and strong execution with the ability to multi-task and manage competing priorities

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

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**Benefits**

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We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.