National Retail Manager

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.

We are growing our team based at our Burleigh Heads office and are looking for talented individuals to join the Princess Polly team. Think you can help us in our journey of becoming the best online shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.

This is a rare and exciting opportunity to take Princess Polly’s iconic brand from URL to IRL.

As the National Retail Manager, you’ll play a pivotal role in bringing Princess Polly’s brand to life in a physical retail format across Australia. This newly created role will lead the launch and operations of our retail stores, establishing a scalable framework and delivering an in-store experience that’s every bit as seamless and inspiring as our online one.

You’ll be setting the tone, leading from the front, and building the foundations of a retail network that’s bold, energetic, and uniquely Princess Polly.

**As National Retail Manager, you’ll**:

- Drive the rollout of new stores across Australia - from launch and everything in between
- Own the full end-to-end experience across our store network, including operations, visual merchandising, team performance, and customer service
- Build and lead incredible store teams who live and breathe the brand
- Design and implement scalable operating procedures, systems, and tools that set the foundation for long-term retail success
- Manage budgets, retail P&L, KPIs, and all commercial levers to ensure strong store performance
- Work cross-functionally with our teams in Merch, Marketing, Team Experience, and Logistics to keep everything aligned
- Deliver an in-store experience that reflects our customer obsession and brand DNA
- Ensure compliance with all legal, safety, and policy requirements, including robust loss prevention measures

**Who You Are**:

- Extensive senior retail leadership experience, ideally as a National Retail Manager or State Manager, within a high-growth environment
- You’ve successfully led new store openings from site selection to post-launch performance
- A deep understanding of retail operations, customer behaviour, and industry trends
- The ability to think strategically, develop business plans, identify market opportunities, and adapt to change
- Strong analytical skills with the ability to interpret data, uncover insights and drive performance
- A flexible and adaptable approach, comfortable navigating change and leading through ambiguity
- A hands on, lead from the front leadership style with a strong presence in the day-to-day, empowering teams and driving momentum through action
- Experience developing and scaling processes, systems, and retail frameworks to support sustainable growth
- Proven leadership skills with the ability to inspire, coach, and drive high performance across large, multi-site teams
- Strong communication and collaboration skills with the ability to influence and align stakeholders across all levels of the business
- Passion for retail, fashion, and youth culture, with a customer-first mindset and deep connection to brand experience

This is a rare opportunity to launch and scale a new chapter of Princess Polly stores, shape the in-store experience, and build the infrastructure to support long-term growth.

We recognise that asking you to give 100% of yourself on a daily basis requires us to offer an amazing opportunity.

Competitive salary package.

Flexible working arrangements.

Access to a best in class parental leave and family planning program.

Exceptional employee discount program.

A stunning newly renovated office in beautiful Burleigh Heads;

Work as part of a team of dedicated individuals focused on doing their best each day.

Staff social activities.

Monthly birthday celebrations.

Aside from the amazing tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business.

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

**#PrincessPolly #PursueYourPassion #PrincessPollyCareers