Contact Centre Agent

6 days ago

Melbourne, Australia ANZ Full time

**The opportunity**:
**Your responsibilities include**:

- Independently process requests from our customers, partners and third parties, according to skill matrix for respective teams, SLAs and quality requirements
- Update systems to reflect contract changes, including activating new services and changes to the customer status
- Maintain new and existing customers in our system
- Actively support the operational implementation of new products and services
- Execute recurring tasks, including reporting in task tool statistics daily
- Actively participate and cooperate in projects
- Know and cooperate with entire stakeholder networks and external business partners
- Actively assist in all areas of the team, including participation in problem solving activities and implementation of agreed solutions
- Resolve and follow up on customer issues escalating to technical support teams as appropriate
- Participate in the development of service improvement plans
- Participate in the implementation and deployment of new processes, systems and standards

**Skills we need**:

- Experience in a customer service setting or call centre
- Knowledge of the business and processes
- Experience with client/bank office support
- Experience with key account management experience

  • Contact Centre Agent

    4 days ago

    Melbourne, Australia MSI Australia Full time

    A supportive team that is passionate about their work and values - Full training provided and further development opportunities available - Casual and Fixed-Term positions available **_About us:_** Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception...

  • Contact Centre Agent

    2 weeks ago

    Melbourne, Australia Worldline Full time

    Job Description - Contact Centre Agent ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology...

  • Contact Centre Agent

    4 hours ago

    Melbourne, Australia Worldline Full time

    **Job Description**: - Contact Centre Agent **This**is ANZ**Worldline Payment Solutions** - ANZ Worldline Payment Solutions is a joint venture between one of Europe’s leading payment technology companies, Worldline, and ANZ Banking Group. - We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000...

  • Contact Center Agent

    1 week ago

    Melbourne, Victoria, Australia VISGLOBAL Full time $60,000 - $80,000 per year

    Your role:You will be responding to enquiries from existing Western Australia based members customers contacting a government agency. A strong emphasis is placed on customer reassurance, professionalism, and clarity during first contact, delivering a high-quality triage service. Responsibilities:• Deliver real-time call answering, ensuring customers are...

  • Contact Centre Agents

    5 days ago

    Melbourne, Victoria, Australia Kinetic IT Full time $50,000 - $70,000 per year

    About The OpportunityWe have an exciting opportunity to join our busy contact centre team, based on site in Laverton, VIC. This is a great opportunity for someone looking to move into an office-based role while continuing to support essential services. As the first point of contact, you'll play an important role in coordinating service requests and ensuring...

  • Contact Centre Officer

    4 days ago

    Melbourne, Australia SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • National Contact Centre Manager

    1 week ago

    Melbourne, Australia Lite n’ Easy Full time

    **Introduction**: Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion...

  • Contact Centre Team Manager

    2 weeks ago

    Melbourne, Australia AIA Full time

    BE THE DIFFERENCE Everyone in the AIA customer care team plays a vital role in helping our customers live Healthier, Longer, Better Lives. If you're looking for a fulfilling career where you can make a difference, join our team at AIA and help us protect what matters most to our customers. The Opportunity Due to an internal promotion, we have an exciting...

  • Contact Centre Agent

    2 weeks ago

    Melbourne, Australia Worldline Full time

    **About Worldline** Worldline is a global payments company, employing 20 000 employees Worldwide, with innovative technology that addresses the challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. ANZ provides...

  • Head of Contact Centre Channels

    2 days ago

    Melbourne, Victoria, Australia NAB Full time $180,000 - $250,000 per year

    We are empowered to make a positive difference for customers and communities.Everyone is given the opportunity to learn, grow and achieve.Make a genuine difference through the work you do.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting...