Studenthq Officer

Prime opportunity to join the vibrant StudentHQ team
- Multiple full-time, ongoing positions at our Hawthorn, Wantirna and Croydon campuses
- HEW 5 salary + 17% superannuation and staff benefits

**About the Role**
Are you passionate about delivering exceptional service and enhancing the student experience? Join Swinburne University’s StudentHQ team as a StudentHQ Officer, where you'll support students, staff, and the public with expert advice and efficient issue resolution.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Demonstrated commitment to providing outstanding customer service.
- Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment
- General knowledge and experience of tertiary sector operating procedures; or General knowledge and experience of provision of information resources in an academic environment
- Demonstrated capacity to conceptualise, develop, review and maintain significant policies and procedures.

Please see the position description for the full list.

**Qualifications**
Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

**About Swinburne University of Technology**
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Tuesday 4 March, at 11.00pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

**Victoria’s Commitment to Action: Improving international student employment outcomes.**
- As a Circle Back Initiative Employer, we commit to responding to every applicant _#LI-SW_