Quality, Safety

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**About the role**

As part of the Quality, Safety and Risk (QSR) team the role of Quality Safety and Risk Manager works to ensure that HammondCare services have a focus on the quality delivery of care and services and consistently striving for the improvement of care, service and staff safety.

Managers in the QSR team work closely with the residential services to ensure that our services are aligned with HammondCare’s philosophy, models of care and support the achievement of the service’s goals and aims. The QSR Manager provides leadership for the support for the core business and the service delivery of the organisation.

**_ This permanent full-time role is based at Waratah - Newcastle. It is a hybrid role with working from home opportunities. _**

**Key Responsibilities include**
- Supporting our services in understanding the effectiveness of the operations of their services, alignment with the Mission and Mission in Action and the ongoing trends
- Maintaining relationships with the services that encourage service management and staff to escalate concerns and a willingness to work with QSR on innovation and improvement
- Maintaining a customer focus approach and engage stakeholders at every level, ensuring their understanding and support for the organisation’s ongoing commitment to quality improvement
- Undertaking investigation, reviews and audits as scheduled or triggered by changes in service delivery or as requested by the Residential Quality, Safety and Risk Manager
- Monitoring and analysing data in relation to incidents, feedback and quality activities to support services to make information decisions and have an understanding of the trends occurring within their service
- Escalating concerns or sentinel events to the Quality, Safety and Risk Head of Region
- Supporting and assisting services to identify and implement quality improvement projects based on feedback and audit results
- Supporting services in meeting the requirements of any external regulatory reviews or other external visits and provide onsite support during these events

**About You**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- At least 2 year’s demonstrated experience as a Registered Nurse in the Aged Care sector
- Current AHPRA registration
- Experience and knowledge of Health and/or Residential Aged Care, continuous improvement, quality management and accreditation standards and processes
- Strong interpersonal, communication & written skills
- Strong administrative and computer skills
- Ability to work autonomously and achieve results

**Benefits**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- Fitness Passports; Full facility access can include gyms, group classes and pools for yourself and your family.
- Discounts across a range of household names such as JB HI- FI
- Option to purchase up to 2 weeks additional annual leave
- 14 weeks Paid Parental Leave
- Learning and development opportunities

**To Apply**

**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and reference and must be willing to obtain a COVID-19 and influenza vaccination._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._