Community Consultant

**Benefits**:

- Flexible work arrangements**:fully WFH for first 6-8 months, then hybrid.**:

- **Permanent position** with leader in Health Insurance industry.
- **Salary**: $61k per annum + 11.5% super (discounts on health insurance too
- **Unique training opportunity**:this program is all about taking the time to truly build your skills and confidence.

**Your Next Role**:
Are you ready to grow your career with one of Australia's most trusted health insurance providers? **Our client** is looking for enthusiastic, customer-focused individuals to join our team as **Community Consultants**. This is not just another job - it's a chance to be part of something special with **unparalleled training and development**. We are committed to giving you all the time and support you need to **thrive in the Private Health Insurance (PHI) space**.

We** **believe in setting our team up for long-term success. That's why we're offering **6-8+ months of hands-on training**, designed to give you a deep understanding of Private Health Insurance - and unlike any other training in the industry, this program is all about **taking the time to truly build your skills,** so you won't get thrown onto anything you aren't ready for.

**What Makes this Unique?**:

- You'll start on the **Messaging Team**, handling basic customer queries like updating details or changing addresses. This gives you a strong foundation and allows you to grow your confidence.
- After 6-8 months, you'll transition to the **Community Team**, where you'll dive into **hospital cover and extras**, either on the phones or in-store (around 2-3 days per week).
- As your skills develop, you'll master more complex queries & **Cover Reviews**, and eventually even learn the **sales aspect** of health insurance - all with the **careful guidance of specialised leaders** who will teach you step by step.
- This journey is all about **building your knowledge gradually** - no pressure, just learning at your own pace with all the support you need.

We're not just looking to fill a position. We want to **invest in your future** and give you every tool and opportunity to succeed in the PHI world. **Our client's training project is truly one-of-a-kind for this industry** - you won't find this level of support and development anywhere else

**What You'll Be Doing**:

- Start on the **Messaging Team**: Learn the ropes by handling simple customer inquiries through chat (e.g., updating addresses, general information).
- Transition to the **Community Team**: After your messaging training, you'll expand your skills, learning **hospital cover, extras**, and more on the phones or in-store.
- **Cover Reviews & Sales**: As you grow, you'll dive into more complex tasks, learning how to review insurance cover and eventually developing your sales skills.
- Focus on hitting KPIs for quality, compliance, response times, and customer satisfaction, while managing multiple chat conversations at once.

**Who We're Looking For**:

- Anyone with experienced in helping people.
- We're open to anyone with a **great attitude**, a desire to learn, and a willingness to follow process and compliance guidelines.
- Must be able to **ask the right questions,** **listen actively**, and work to **understand customer needs**.
- Someone who wants to grow their career in Private Health Insurance.

**Key Details**:

- **Start Date**: asap
- **Work from Home**: For the first 6-8 months
- **Hybrid Transition**: After training, move to a mix of in-store (approx. 3 days per week, TBC) and remote work.
- **Salary**: $61k per annum + 11.5% super + incentives (incentives roll in when fully trained up)
- **Benefits**: 30% health insurance subsidy
- **Roster**: Rotating full-time hours. Messaging team lines open from 8am-11pm Mon-Fri & 9am-9pm Sat-Sun.
- **Visa Holders Accepted**: Yes Graduates or those with 2-3 years remaining on their visa are welcome as it's a perm role