Team Leader

**Team Leader**:
ACT - Canberra Workers Compensation Full Time

**THE OPPORTUNITY**

We are looking for Team Leader to join our FSI team in **Canberra**.

You will be responsible for leading your team, managing quality, workflow and driving a positive culture across this challenging portfolio. Working as part of the broader leadership team, you will also work with your team to deliver a world class customer experience to support our customers at their greatest time of need.

As part of our diverse team based in **Canberra**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This will be a **Permanent Full Time** position **commencing Immediately** based in the **Canberra, **with flexibility to work from home.

**YOUR RESPONSIBILITIES**

Your responsibilities include but are not limited to:

- Coach, guide and manage the performance of all team members, facilitating continuous improvement and individual development
- Lead, empower and motive team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes
- Facilitate, lead, and encourage training and development in accordance with EML philosophy
- Monitor, evaluate and review staff workloads, and conduct both formal and informal performance appraisals for all team members.
- Effectively manage team resources and priorities
- Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes.
- Implement business strategies that drive outcomes and facilitate achievement set goals and targets
- Develop teamwork within own department and across the organisation
- Resolve disputes, complaints, and escalations effectively

**ABOUT YOU**
- Experience in leading, mentoring, and coaching individual and/or a team to achieve desired results
- Demonstrated experience in building effective and professional client relationships
- Exceptional time management, communication, and interpersonal skills
- Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution
- Have demonstrated experience and a passion for building and maintaining effective and successful business relationships with clients, including addressing and resolving any issues/concerns as they arise
- Excellent knowledge of injury management, premium calculation and cost of claims
- Experience in managing claims under the Safety Rehabilitation and Compensation Act 1988 desirable.
- Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences) advantageous.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH up to 3 days a week when you are fully trained in your role.
- Opt-in Rostered Day Off (RDO) once a month from start date
- Opt-in 9 day fortnight (every second Friday off) following probation period (instead of RDO)
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to annual company incentive scheme
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.