Home & Community Care Manager

The Home & Community Care Manager oversees the delivery of high-quality holistic home and community care disability support services within MS Queensland’s network. Responsibilities include managing care staff, coordinating service delivery, ensuring compliance with legislation, and promoting a person-centred approach to care. This role is crucial in developing responsive support models and working closely with teams, allied health practitioners, and leaders to provide quality services within allocated budgets and standards for customer outcomes.

This full-time permanent position manages the specific Independent Living sites located at Albany Creek, Chermside, Caboolture & Toowoomba with occasional visits to the Neuro Wellness Hub (Milton) required (including occasional on call).

**Additionally, in this integral position, you will**:

- Collaborate with the General Manager and Executive team to establish new Home & Community Care sites aligned with growth plans
- Maintain strong customer relationships for tailored support
- Ensure compliance with standards and feedback for person-centred care
- Implement modern care models while meeting legislative requirements
- Promote feedback, handle complaints, and engage in planning consultations
- Develop, monitor, and manage budgets efficiently within scope
- Conduct audits and quality checks to enhance services
- Manage risks related to service provisions effectively
- Uphold organisational values across all sites for a high-performance culture
- Translate strategy into measurable targets for shared accountability
- Engage staff actively to foster an empowering work environment by proactively addressing engagement barriers

**About you**:

- Tertiary qualification or equivalent experience in Management, Disability, Social Work, or Community Services
- 3-5 years of demonstrated experience in a similar role, preferably within disability services
- Proven leadership experience with geographically dispersed teams in service delivery
- Strong knowledge of NDIA/NDIS and relevant disability legislations, especially Supported Independent Living
- Ability to manage resources effectively in a complex environment
- Understanding of contemporary approaches to disability support and service management
- Commercial acumen required
- Strong organisational and interpersonal skills
- Adaptability for change management processes
- Initiative to enhance business unit performance
- Proficiency in Microsoft Office Suite
- Budget management experience within commercial funding models

A NDWS clearance, Blue Card and completion of NDIS Online Worker Training Module will be required for this role (prior to commencement)

We exist to help people living with MS to get the best out of life; to advocate for change; and to search for a cure. Our promise is to put our customers’ wellbeing at the centre of everything we do.

**As our new full time Home & Community Care Manager, make your impact by supporting the delivery of holistic disability support services to our customers.**

**What you will enjoy at MS Queensland**:

- Not-for-profit salary packaging
- Access to free professional development courses and leadership training
- Peer recognition platform
- We are a Q-Leave employer, meaning you have access to build portable long service leave (community services sector)
- Flexible working options
- 6 weeks maternity leave + 2 weeks paid partner leave
- Financial Wellbeing Initiatives such as the ability to withdrawing 50% earned pay early and a savings program
- 8% discount and added corporate benefits on health insurance (including 6 weeks free)

**How to Apply**:
**Applications close: Tuesday, 1st of October, 2024 5pm**

**_ Suitable applicants may be contacted prior to the close date_