B2b Account Representative

**Job ID**: 297321
- **Date posted**: 22/08/2025

**What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information
- Position type: Permanent, full-time (Hybrid)
- Internal job title: IKEA Business Field Sales Specialist
- Work location: Customer Service Centre (RCMP), Tempe NSW
- Working hours: 9:00am - 5:00pm Monday to Friday, (occasional after-hours to attend events)
- Mobility: a valid driver's license is required for customer visits, trade shows and other events.

**Who you are**As B2B Account Representative you are or have:

- Broad knowledge of the B2B market landscape, especially in SMB segments.
- Strong understanding of sales processes, customer behaviours (online and offline), and market dynamics.
- Results-driven mindset with a focus on achieving and exceeding targets.
- Proficiency in preparing proposals and presentations.
- Excellent communication and relationship-building skills - you’re a natural connector.
- Ability to prioritise, make decisions quickly, and follow through with impact.
- A collaborative mindset and the ability to influence across teams and functions.

**About this work area**As B2B Account Representative you’ll play a key role in growing our B2B customer base. Your responsibilities will include, but are not limited to:

- Drive new business acquisition and direct sales through outbound engagement with small-medium business (SMB) customers.
- Be the key point of contact for your customer portfolio, ensuring a seamless and satisfying customer journey.
- Collaborate with cross-functional teams to deliver timely, high-quality solutions that meet customer needs.
- Analyse market trends, customer insights, and competitor activity to inform sales strategies and tactics.
- Facilitate negotiations and support contract finalisation in collaboration with legal and internal stakeholders.
- Represent IKEA at trade shows and industry events, staying connected to market trends and identifying new opportunities for growth.
- Ensure high levels of customer satisfaction and long-term relationship building.

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **We need people like you**At IKEA, work is so much more than a job. Come join us