Salon Software

Hairware & Beautyware have been providing Salon Management Software to salons throughout Australia, Asia and New Zealand for the past 35 years. Our Team are dedicated to consistently advancing technologies to meet client needs based on industry standards. Our office is located in Gosford CBD and has a friendly and relaxed environment with a small team.

We offer a great working from home and office balance with flexible hours once you are fully trained or work in our office, the choice is yours.

If you have applied for this position in the past and this job intertest you, then please re-apply.

The Role:
Responsibilities will include:

- Mainly Inbound calls Supporting Hairware & Beautyware Software
- Supporting Windows Environments, Windows 7, 8 & 10
- Troubleshooting and assisting with hardware related and repair issues
- Work with the team/colleagues collaboratively across the organisation
- Identifying product faults, product testing and reporting
- Communicating with management on outstanding problems
- Taking ownership of problems from start through to resolution
- Provide high level of services & support in a timely manner
- At least 1-2 years Help Desk/Customer Service Experience
- Experience in troubleshooting hardware/software
- A high level of experience/knowledge with Windows 7, 8 & 10
- Experience with SQL Databases (preferred but not necessary)
- Strong customer service and communication skills
- A high attention to detail
- Be a team player with the ability to work autonomously
- Interest in learning new systems
- Enthusiastic approach to problem solving and meeting client expectations

**Salary**: $55,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Gosford, NSW 2250: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)