Aps5 Complaint Handling Officer

2 days ago

Sydney, Australia HAYS Full time

APS5 | Attractive Hourly Rate | 18-month Contract | Hybrid Working

**Your new company**

This independent statutory authority, established by the Australian Federal Government, is seeking multiple APS5 Complaints Officers to join them for an 18-month period.

**Your new role**

As an APS5 Complaints Handling Officer, you will assess and monitor complaints and regulatory intelligence and manage a caseload of complaints related to these providers.
**What you'll need to succeed**
- The ability to identify trends and issues through oversight and review of complaints.
- Complete assessments of complaints to a quality standard within agreed timeframes.
- Provide education and training to providers about identifying incidents and preventing abuse and neglect of people with disabilities.
- Develop and maintain strategic relationships with a diverse range of stakeholders.
- Prepare complex correspondence and corporate documentation, including reports, briefings, and submissions.
- Contribute to a learning culture where expertise can be developed and shared.
- Support and build abilities in a team environment.- Must be an Australian citizen.

**What you'll get in return**
- 18-month contract with an option to extend.
- Multiple positions available
- Based in Penrith or Parramatta
- $55 - 59 per hour plus super
- Hybrid working arrangements
- Working hours are 8am - 5pm 5 days a week, but can be flexible on start and finish times depending on the person's needs.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2859236

  • APS5 Complaints Officer

    3 weeks ago

    Sydney, New South Wales, Australia Hudson AU Full time

    Overview APS5 Complaints Officer – 6 month non-ongoing – Parramatta or Surry Hills location Purpose of position Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as...

  • APS5 Complaints Officer

    3 weeks ago

    Sydney, New South Wales, Australia Hudson AU Full time

    OverviewAPS5 Complaints Officer – 6 month non-ongoing – Parramatta or Surry Hills locationPurpose of positionComplaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as desk-based...

  • APS5 Complaints Officer

    3 days ago

    Council of the City of Sydney, Australia Hudson AU Full time

    Overview APS5 Complaints Officer – Permanent roles – Surry Hills, NSW location Purpose of position: Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as desk-based...

  • APS5 Complaints Officer

    2 weeks ago

    Sydney, Australia Hudson AU Full time

    Overview APS5 Complaints Officer – 6 month non-ongoing – Parramatta or Surry Hills location Purpose of position Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as...

  • Manager, Complaint Handling System Reviews

    7 days ago

    Sydney, Australia NSW Ombudsman Full time

    **Manager, Complaint Handling System Reviews** **Pursuing fairness for the people of NSW!** **Vacancy**:Manager, Complaint Handling System Reviews, Public Interest Disclosures & Complaints Handling Systems Oversight Branch, Clerk Grade 11/12 **Location**:Sydney CBD with hybrid and flexible working options. **Employment**:Ongoing or Temporary **Salary...

  • Complaints Officer

    4 days ago

    Sydney, Australia DWF Full time

    Why join us?: Proclaim DWF is looking for a Complaints Officer to work part time (3 days a week) in our Sydney office! The Complaints Officer will coordinate, investigate and respond to complaints relating to the claims management services of Proclaim DWF. This role will develop processes, procedures and strategies for a robust complaints handling process...

  • Manager, Complaint Handling System Reviews

    2 days ago

    Sydney, New South Wales, Australia NSW Government Full time $149,739 - $173,174 per year

    Manager, Complaint Handling System ReviewsPursuing fairness for the people of NSWVacancy: Manager, Complaint Handling System Reviews, Public Interest Disclosures & Complaints Handling Systems Oversight Branch, Clerk Grade 11/12Location: Sydney CBD with hybrid and flexible working options.Employment: Ongoing or TemporarySalary Range: Up to $195,679. Package...

  • Aps5 Internal Review Officer

    1 week ago

    Sydney Western Suburbs, Australia HAYS Full time

    APS5 | Multiple Positions Available | Parramatta | Hybrid | $55 per hour **Your new company** This Federal Government Organisation is seeking multiple APS5 Internal Review Officers to join their team for a 12-month period. In this pivotal role, you’ll be the driving force behind ensuring compliance excellence. If you thrive on navigating complex...

  • Compliance and Complaints Officer

    7 days ago

    Sydney, Australia AXA Full time

    **Compliance and Complaints Officer** Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of...

  • Complaints Officer

    4 days ago

    Sydney, New South Wales, Australia Proclaim Full time $120,000 - $150,000 per year

    Proclaim DWF is looking for a Complaints Officer to work part time (3 days a week) in our Sydney officeThe Complaints Officer will coordinate, investigate and respond to complaints relating to the claims management services of Proclaim DWF. This role will develop processes, procedures and strategies for a robust complaints handling process and use customer...