Customer Service

At Tradie Support Services, our purpose is to empower businesses to thrive by making them more efficient and profitable. We are committed to creating freedom for our clients, enabling them to focus on what matters most, spending time with loved ones and pursuing their passions, without the stress of managing every aspect of their business.

We are looking for another one or two dedicated and passionate individuals who want to share our mission to help our clients succeed and join our team in Eltham.

**Do you thrive in a fast, ever-changing environment, where multi-tasking is required?**

**Do you perform well under pressure, while still delivering a high level of care and customer service?**

**ARE YOU AN AWESOME ADMIN ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL and can follow processes?**

If you love making a positive impact and supporting others, even if you haven’t worked for 10 years, we’d love to hear from you.:

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**BENEFITS of JOINING OUR TEAM**
- Supportive team culture with the occasional donut day:

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- Full Training & Onboarding process
- A casual work environment with uniforms provided and ‘Free Dress Friday’s'
- FULL-TIME Hours | Once training has been completed
- FREE car parking
- Growing business with **long-term and career progression opportunities**:

- A **four-legged team member (Rottweiler)**, who is also the laziest member of the team, nevertheless, he is a full-timer and we love him. So you **MUST LIKE BIG DOGS:

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As a **Client Coordinator & Administration Legend,** you will be responsible for the day-to-day admin, reception and job scheduling of about 3 & 8 clients, depending on their size and requirements.

Your main daily tasks include;
- **Personal Assistant** & Administration Support to our clients, assisting them with all of their requirements
- Build & retain relationships with all clients
- **Reception** Services - answering & managing all incoming calls, as well as making outgoing calls
- **Job Management** - Processing purchase orders, **scheduling jobs** in a job management software, communicating with our clients' clients, processing and following up quotes & invoices, following all checklists and processes

**Skills Required**:

- 3+ years of office administration and/or reception experience
- A supportive and positive attitude and **BRILLIANT phone manner**:

- Data Entry with **high attention to detail** (a MUST) & the ability to **Multi-Task**:

- Knowledge of Word, Excel & Outlook
- High-level customer service
- Ability to pick up new computer systems and software
- Enthusiastic, flexible and not afraid to get your hands dirty or learn new skills with a varied workload
- Take pride in your work and understand the importance of working to a high standard to support our clients

**BONUS POINTS IF YOU HAVE;**
- Knowledge of **ServiceM8, SimPro or other Job Management Software**:

- **Experience in Job Scheduling**or diary management
- Knowledge of writing Business Systems and Procedures

**MUST LIKE BIG DOGS**

**Application Process**

If you have the above skills, please submit your resume with a cover letter explaining why you should be considered for this role.

**Please note**:

- There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate
- The training period will be shorter days, as there is a lot to learn and we want everyone to have the space to absorb the information without too much pressure.
- You will be required to watch video tutorials on your own time to assist you in the training process and ensure you get up to speed as quickly as possible.
- Once training is complete, we will need 9am to 5pm availability at least 4 days a week.

Casual Pay Rate of between $28.00 - $35.00 per hour and if a permanent position is offered, it will be between $47,000 & $58,000 pro-rata depending on experience and level of awesomeness.

**Job Types**: Full-time, Part-time, Casual

Pay: $25.00 - $35.00 per hour

Expected hours: 30 - 38 per week

Schedule:

- Monday to Friday

Application Question(s):

- Do you like dogs?
- What makes you a great team member?
- How many days & what hours can you work?
- Do you smoke or vape?
- Will you be pro-active in learning new software on your own time?

**Experience**:

- Reception: 1 year (preferred)
- Office administration: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person