Dealer Performance Consultant
2 weeks ago
**About Cox Automotive**
Cox Automotive Australia is a subsidiary of Cox Automotive US, the world’s largest automotive services and technology provider. Our local team of almost 600 team members work with automotive manufacturers, as well as an array of automotive dealers and with the corporate and government fleet sector. Our brands in Australia & New Zealand include Manheim Auctions (passenger, industrial and salvage), Kelley Blue Book, Sell My Car, and digital retailing solutions including LeadDriver and Xtime.
At Xtime we provide the world's leading aftersales digital service experience for automobile manufacturers and their dealerships. We are passionate about the dealer service customer experience and our focus is on technology that enables and enhances relationships between car companies, their dealers and their customers.
**The role**
As a Dealer Performance Consultant, you will need to bring a thorough understanding of Dealer Management Systems (DMS) and be tech savvy to deliver exceptional in-dealership consulting activities to dealer customers around Australia. Working closely with clients, this role strives to understand their service business practices and design new approaches via the Xtime platform that delivers unparalleled service outcomes.
**Responsibilities**:
- Provide customer relationship management as primary point of contact during all implementation phases of Xtime’s products
- Conduct in-dealership consultative efforts to ensure Xtime products are configured to customer processes
- Assist in the training of various functionality afforded to dealer partners
- Deliver instructor led web based training
- Provide L2/L3 technical support to our dealer partners
- Provide accurate customer status reports
- Act as an enterprise customer and dealership advocate within Xtime
**Skills & Experience**:
- At least 3 years of experience with an Automotive Manufacturer, dealer group, and/or dealership software vendor
- Comprehensive aftersales service and fixed operations understanding of Dealership processes
- At least 1 year working directly with dealerships; preferably in an appointment taking, service advisor, dealership technology
- Working knowledge of one or more DMS systems
- Ability to travel approximately 75% of the time
- Ability and eagerness to learn complex technology and basic understanding of web-based systems
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- Strong organisation skills and ability to work autonomously
**Our benefits?**
- Our team members have spoken, and we are officially certified as a **Great Place to Work**:
- We offer **on the job training** to ensure you are successful in the role and other **training and development** opportunities such as LinkedIn Learning, Pluralsight, Employee Resource Groups and many more
- Our **Benefits **offerings include Birthday Leave, Volunteering Leave, Service Awards, access to Reward and Recognition platform just to name a few
- **Employee Assistance Program (EAP)** - EAP is a professional service that is voluntary, confidential and free of charge to all team members and their immediate family members and dependents 24/7
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