Patrols Client Services Manager

Work for an Employer of Choice in the Security Industry
- Monday to Friday - 08:00 to 16:00
- Bentley Location

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

We currently are seeking an experienced Patrols Client Services Manager based in the Perth to play an integral part in managing the day to day Patrols operations, Monday to Friday - 08:00 to 16:00

**The role**:

- Report directly to the Patrols Manager WA
- Manage the performance and presentation of each designated site in accordance with contractual and budgetary obligation
- Continuously review individual Contracts and their performance and work with the Patrols Manager to develop priority action plans to ensure compliance and performance
- Continuously develop, manage and strengthen positive working relationships with key stakeholders, internally and externally, with the aim of promoting key organisational, operational and strategic objectives
- Ensure costs are controlled and invoicing correctly reflects the service provided and address animosities as required
- Act as the first point of contact for key Clients on matters and participate in all levels of issue resolution, process improvement and customer complaints
- Complete administrative duties as required to meet contractual obligations
- Ability to juggle multiple deadlines at once in a high-paced environment
- Strong written and verbal communication skills
- Ability to work independently and in a small team
- Strong problem-solving skills
- Ability to build relationships at all levels of the organisation
- Ability to maintain confidentiality
- High level administrative and organisational skills with strong attention to detail
- Attend regular structured meeting with key clients to receive feedback and monitor contract performance

**Skills, Knowledge and Experience**:

- Ability to juggle multiple deadlines at once in a high-paced environment
- Strong written and verbal communication skills
- Ability to work independently and in a small team
- Strong problem-solving skills
- Ability to build relationships at all levels of the organisation
- Ability to maintain confidentiality
- High level administrative and organisational skills with strong attention to detail

**Qualifications**:

- Previous experience in a Client Services role
- Must hold a current WA Drivers Licence
- Desirable - Current WA Security Licence

If you think you have what it takes to be a Wilson

Wilson Security is an employer of choice and we engage with our people using a number of mediums including online and in person. We offer Training and Development, Employee benefits including a Well being Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.