Account Handler

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do - it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Newcastle office for a balanced work experience.

We are seeking an ambitious Account Handler to join our dynamic team in Newcastle. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion.

Overview:
This role offers an outstanding opportunity to work in a high-energy, inclusive environment where your skills and ideas will be highly appreciated. As an Account Handler at Howden - Corporate & Commercial, you will be responsible for:
- Undertaking market exercises to establish the most competitive terms available.- Acquiring renewal terms and presenting them to the client.- Issuing renewal documentation in line with contract certainty.- Ensuring premiums are collected prior to the commencement of cover and in line with Howden procedures.- Handling all queries, whether written or by telephone, in a professional manner and processing them effectively in line with service standards.- Recording all relevant information, correspondence, and documentation on Acturis and making effective use of the diary system.- Processing adjustments including notification to insurers, issue of revised documentation, and collection of additional premium.- Actively cross-selling products from other divisions.

Knowledge:
To excel in this role, you must have:
- Experience working within an insurance brokerage supporting commercial clients.

Skills:
- Accuracy and attention to detail, and the ability to process work quickly and efficiently.- The ability to prioritise work and meet deadlines.- Excellent customer service skills.- Good negotiation and broking skills.- Excellent oral and written communication skills, with the ability to persuade and influence others.- Able to gather and analyse information from the client and respond appropriately to an individual client’s level of understanding.

Qualifications:
Essential qualifications include:
- GCSE Maths and English (or equivalent).

Desirable qualifications include:
- Certificate in Insurance.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new- We support each other in the small everyday moments and the bigger challenges- We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
- Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent