Care Coordinator

**Your Choice Home Care**

We are passionate about delivering reliable, high quality aged care, disability support and a range of other home services.

If you are looking for a rewarding career, have a genuine passion for working with the elderly or disabled and thrive on delivering exceptional care for clients then we would love to hear from you.

**_Our purpose is to Help People live a life of Fulfilment_**

**About this Job Opportunity**

Our Care Coordinators are directly responsible for service coordination for our clients, ensuring that client care visit schedules are met on an ongoing basis. You will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues thereby ensuring care recipients receive high quality, seamless and cost effective care and services.

You will be able to work within a team environment and work closely with other organisations in a flexible and collaborative manner to ensure positive objectives are achieved for care recipients.

**Key Accountabilities**
- Receive and Respond to calls in relation to care recipient/external providers queries and responded to in a timely manner.
- Ensure accurate documentation within the Client Management System (Procura) to reflect any changes
- Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Ability to work within the required legal framework underpinning the Home Care Packages.
- Contributes to the ongoing development of the program including participating in development of procedures, planning and reviewing of client services
- Provides relevant and timely feedback to Team Leader and Packaged Care Team members (Case Managers) relating to client issues, external provider issues or any other issues which may impact on the program or client care
- Daily administrative duties as required by the Program business rules

**About You**
- Qualifications and experience_
- _Qualifications in relevant customer service related discipline (welfare, administration, Cert IV etc) _
- Skills, Knowledge and Attributes_
- Excellent communication written and verbal skills
- Excellent computer skills with demonstrated experience in MS Office - Excel, Word etc, and client management system - Procura.
- Demonstrated commitment and experience in providing high quality customer service
- Experience in managing customer enquiries at different levels - consumer, external supplier, others
- Understanding of the service and quality standards applicable to community aged care.
- Professional telephone manner
- Proven ability to contribute to and, work as part of a dynamic team in addition to operating independently
- Demonstrate alignment with organisational values and ethics
- Excellent organisational and time management skills and ability to work within limited timeframes
- Essential conditions_
- Federal Police Clearance must be attained and declaration made of any future charges or convictions that could potentially affect your role.
- Current drivers licence valid in the state or territory in which employment based.

**Why to work with us?**
- We can provide internal career progression with on going training and education.
- We offer flexible work arrangements to make sure you enjoy a healthily work life-balance.
- We are a supportive team with a can-do attitude who bring energy, enthusiasm and compassion. Just like a family
- We have a comprehensive Health & Wellness program including free private counselling services.
- Fleet Car available for your use.
- We are a Not for Profit Organisation with benefits of Salary Sacrificing by decreasing taxable income by up to $16K.

**Salary**: From $30.00 per hour

Schedule:

- Monday to Friday

Licence/Certification:

- Driver Licence (preferred)
- Federal Police Clearance (preferred)