Development Coach

2 weeks ago

Perth, Australia Invocare Full time

InvoCare (IVC), is a leading ASX listed provider of funeral services in Australia, New Zealand and Singapore and operates private memorial parks and crematoria in Australia and New Zealand.

Within our Australian Funerals Human Resources team, we have a newly created role for a Development Coach for Western Australia and South Australia.

Reporting to the Learning Manager, the Development Coach will onboard new team members ensuring successful induction and learning outcomes with a focus on exceptional technical and customer service delivery standards to transform and modernise the learning experiences of AU Funerals. This will ideally be face to face to replicate what occurs on the job) and provide technical knowledge and support for the Australian Funerals business.

You will establish and execute training plans focused on the job skills required for the various roles within the funerals business. You will analyse and identify the performance, skills, knowledge and needs of a targeted audience and work closely with the Learning Manager to create learning experiences that focus on national standards and enhanced customer experience and play an integral part in providing feedback in relation to the learner’s competency and capability.

**Skills, experience and qualifications required for this role include**:
**Essential**
- Deep funeral industry experience and knowledge with emphasize on front line exposure
- Ability to transfer knowledge in a systematic and logical format
- An understanding of modern adult learning practice and methods
- Proven Leadership and influencing skills, with the ability to motivate people
- Strong facilitation and delivery skills and ability to mentor new employees
- Available to travel to, and work at other InvoCare sites
- High level of written and verbal communications skills and interpersonal skills with the ability to liaise effectively with people at all levels
- The role requires a progressive thinker with strong alignment to InvoCare’s values and the ability to empathise with vocational and caring based values, while appreciating the commercial values that drive innovation and sound fiscal management.

**Desirable**
- Broad experience with learning technology, primarily Learning Management Systems (LMS)
- Cert IV in Training and Assessment or relevant tertiary qualification

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