IT Helpdesk Technician, Gladesville

Our client is an award-winning FMCG Multinational that has experienced consistent growth over the years. They are focused on continuous improvement and thus investing in new product innovation which means you’d be joining a solution and process improvement environment in the dynamic world of FMCG Manufacturing.

We are reaching out to all mid to senior-level experienced IT Helpdesk Technicians who wish to explore this challenging opportunity further. Our client is very interested in the right personality, therefore a multi-talented IT allrounder with experience from a medium to large enterprise company would be a perfect start.

**A brief look at the JOB**

Reporting to the National IT Manager you will be operating at both local and NATIONAL levels, partnering with, and supporting members of the same company. It aims to proactively increase customer satisfaction and manage upcoming demands whilst generating a strategic and business outcome-driven job and project pipeline. It will consistently deliver helpdesk support and routine IT system administration tasks.

**This means that you would**

Be an essential IT contact for supporting all business division members, from actioning daily operational issues which include repairing and correcting malfunctions in a troubleshooting and maintenance capacity, as well as participating in technology roadmaps, strategy, new initiatives, projects, right through to being available for the all-important, general I.T. enquiries.

Operationally and proactively being active in
- General maintenance and administration of hardware, software, and operating systems
- Performing system diagnostic installation and testing of software and hardware
- General helpdesk support for managers and employees
- Assisting with the configuration and installation of all new IT hardware

As well as
- Liaising with appropriate resources, external vendors, and support agents
- Monitoring your systems and procedures, identifying areas for improving efficiency and making recommendations for streamlining
- Executing performance reviews on Service Delivery to ensure the services delivered are in line with what has been agreed
- Monitoring of the delivery of services against the agreed schedule, quality, scope, and budget
- Acting as the escalation point when issues arise and managing any dispute or conflict
- Ensure monthly review/update of IT-related key figures, e.g., quantities for service consumption or licensing needs

**The successful technician will need to possess the following**:

- Proven experience in a similar Helpdesk role in an enterprise company with a mission-critical environment
- Suitable educational qualifications related to Information Technology
- Proven track record building effective business relationships and multi-stakeholder engagement to enable healthy and collaborative connections
- Experience managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
- A tenacious self-starter, you thrive on problem-solving, and being busy and enjoy partnering with service owners and suppliers to accurately identify and manage emerging issues and challenges affecting service delivery in a fast-paced and ever-changing IT environment.

**What's on Offer**
- Attractive package at the market level
- An opportunity to join a multinational business that is in technology growth mode

This is an exciting role for a proven IT Helpdesk professional that is motivated to drive change and foster innovation. Someone who understands the complexities of working across multiple stakeholder groups and can engage and bring them on a journey.

Applicants only with full working rights i.e., Australian Permanent Resident or Australian Citizenship. A minimum of 2 professional reference checks, and medical and background police checks will be conducted as the final stage in the recruitment process.