Retail Operations Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because we make your ambitions our business.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.

What this job involves

JLL currently has an opportunity for an Operations Manager to join our team and manage sites at Chatswood and Gosford. Your responsibilities will cover providing comprehensive facilities management services across assigned Retail properties. These include but are not limited to:
Ensuring compliance procedures are implemented and adhered according to relevant standards
Establishing quality standards for the facility aimed at meeting or exceeding customer & retailer expectations
Coaching team members to facilitate their performance improvement and personal growth
Producing an annual budget and gaining approvals
Developing and implementing a strategy to minimise customer and retailer disruption during development
Monitoring on site Retailer fitouts on a daily basis
Providing a safe workplace for all team members, customers and visitors by regularly reviewing the workplace for hazards
Co-ordination, control and compliance of all contracts/ service agreements and supervision of onsite contractors
Completion of the Annual Fire Safety Statement (AFFS)

**Sound like you? This is what we’re looking for**:
You are a dynamic, engaging, passionate and influential leader with a strong track record in managerial role. You are goal oriented and focused on meeting targets. You have excellent client service and communication skills and the ability to work well within a team. You also possess:
Experience in property facilities management including exposure to managing to regulatory requirements
Strong technical knowledge of building operations, legislation and management skills
Experience in managing contractors on-site and meeting appropriate standards.
Experience in Retailer Tenancy Coordination
Experience in Work Health & Safety (WH&S) and environmental management requirements

What can you expect from us?
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.