Service Leader

2 weeks ago

Granville, Australia United for Care Full time

**The Role**

The Service Leader will oversee the operation of multiple residential properties, managing a large-scale caseload of clients to ensure effective and efficient service delivery.

With the support of the Senior Operations Manager, you’ll play a pivotal role in leading and inspiring your team to deliver exceptional care. This position involves role modelling, coaching, and supervision to foster a high-performing and engaged workforce.

**Why Us?**
- Career Growth and Impact: Advance your career while empowering individuals to live more independently in our cutting-edge Next-Generation Smart Homes.
- Consistent Work Schedule: Maintain a healthy work-life balance with a dependable 9am - 5pm, Monday to Friday routine
- Leadership & Professional Development: Learn from sector-leading disability experts and enhance your skills through our comprehensive leadership development programs
- Wellbeing First: Prioritise your wellbeing with free access to our premium Employee Assistance Program
- Unwavering Support: Focus on your role with the backing of our dedicated Rostering, Growth, People & Culture and Recruitment teams.
- Exclusive Perks: Enjoy amazing discounts and cashback offers from top brands.
- Referral Rewards: Earn generous bonuses through our Employee Referral Program

**Key Responsibilities Include**:
Oversee operations across multiple residential properties, ensuring consistency and excellence in service delivery.

Manage a diverse and dynamic caseload of clients across the residential properties in your remit, supporting their individual goals and aspirations.

Role model effective person-centered practices that empower both team and clients.

Provide direction, coaching, and development to your team in each of your residential properties to address learning needs and build capability.

Support the team in providing high-quality services, ensuring each participant's plans and goals are assessed and evaluated in line with their aspirations.

Conduct effective onboarding, orientation, and development programs for team, ensuring their engagement and professional growth.

Conduct regular team meetings and monthly practice supervision sessions for each team member.

Oversee risk management strategies to ensure participant safety and wellbeing across all properties.

**About You**

Demonstrated experience overseeing operations across multiple residential properties or comparable settings.

Proven ability to manage a large caseload of clients, ensuring high-quality outcomes in line with person-centered practices.

Strong Mental Health Support experience, supporting the goals of individual support plans.

Demonstrated capacity to effectively lead, coach, and develop a dispersed team to achieve best quality outcomes.

Exceptional organisational and time-management skills to handle the complexities of overseeing multiple sites and large teams.

Strong problem-solving skills and the ability to adapt to dynamic, fast-paced environments.

A thorough understanding of available community services, networks, and supports.

Desire to join a for-purpose organisation fostering a diverse culture of respect and growth where differences are valued.

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