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Desktop Support

2 weeks ago

Perth, Australia Robert Half Full time

Desktop Support Engineer required for a 6-month engagement providing internal support to End-Users.
- **_Maintain core IT infrastructure and provide support._**:

- **_ Industry leader, large internal environment._**:

- **_ Competitive compensation, parking on-site._**

We are currently seeking a highly motivated and customer-focused Desktop Support Officer to join our team. In this role you will be responsible for providing technical support to our organisation's end-users, ensuring the highest level of customer satisfaction.

**Responsibilities**:

- Respond to service requests in a timely manner and maintain accurate records of support activities
- Troubleshoot and resolve software and hardware issues, including network connectivity problems
- Assist with the setup and deployment of new hardware and software as needed
- Escalate complex technical issues to appropriate resources and follow up to ensure timely resolution
- Ensure that all equipment is maintained in good working order and that backups are performed regularly
- Communicate technical information to non-technical end-users in a clear and concise manner
- Follow established policies and procedures for resolving technical issues

**Requirements**:

- Minimum of 2 years of experience in a service desk or technical support role
- Strong troubleshooting skills and experience with hardware and software installations
- Excellent customer service and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility to work outside of normal business hours as needed
- Strong attention to detail and time management skills
- If you are a highly motivated and customer-focused Desktop Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply. We offer competitive compensation and the opportunity to work with a talented and dedicated team of professionals.

**How to apply**

**Please note we will only get in touch with shortlisted applicants.**
- Robert Half is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law._