Customer Success Associate

1 week ago

Sydney, Australia Hatch Full time

One of the worlds largest car-share companies is hiring for a Customer Success Associate
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**Sales, Success and Partnerships**

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**Full-time**

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**Visa sponsorship** - No

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**Entry Level (including Interns)** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Why Turo**

Turo is the world's largest P2P car-sharing platform in the world (think "Airbnb for cars") with over $500M of VC funding and ~30M global users. We are launching in Australia to further our mission of putting the world’s 1.5 billion cars to better use. This is a truly unique opportunity to join the team at ground-level and build the future of Australian transportation.

**About the role**

You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in establishing Turo in Australia.

As our first Customer Success Associate, you will be the first point-of-contact for our hosts, guiding them towards building and scaling a successful business on the Turo marketplace.

This is an exciting opportunity to take part in a high-energy and fun work environment for a rapidly growing company with global ambitions. As a talented and independent individual, you will be looking to help define and transition to even more impactful roles in 6-12 months. We want people who can grow with Turo.

**What you'll be responsible for**
- **Relationship Building **Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- **Implementation and Onboarding **Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
- **Pipeline Management **Prioritize and maintain pipeline while owning the sales cycle from discovery to close, in order to meet targets and goals

**Skills you'll need**
- **Prioritization **Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- **Flexibility **Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
- **Problem solving** Identifies problems and develops logical solutions that address the problems

**Salary**: $55,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

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