Membership Consultant/ Receptionist

The Membership Consultant / Receptionist is responsible for bringing in potential students, enrolling them, and maintaining relationships with students and parents in the school. The main goal for this position is to enroll members. This position is a sales position. The main duties the Program Director will have are as follows:

- Manage Appointments
- Enroll Students
- Inventory Management/Sales of products in Pro shop
- Ensures the effectiveness of the new student's enrollment system
- Develops the internal communication strategy, along with the Instructor, and marketing department, and keeps the students updated and informed about the school, its operations, and activities
- Assists the Instructor in developing the absentee student strategy for the month
- Develops the delinquent student strategy for the month together with the billing department
- Assists the instructor in developing the seasonal Gracie Barra school event calendar together with the Instructor and marketing department
- Assists the Head Instructor with updating the schedule for the Gracie Barra school
- Presents the program to the prospective student
- Executes or supervises the new student enrollment procedures
- Ensures the accuracy of the data on the club management system
- Prepare Attendance Cards
- Deals with cancellation requests, leading the canceling student not to cancel the agreement
- Supports the accounts receivable assistant on the development of the delinquent account strategy for the month
- Inputs and/or changes information on the billing system
- Deals with student complaints and recommendations
- Ensures that the walk-in prospects are well received and offered an opportunity to schedule an introductory lesson
- Ensures that the phone is being answered quickly during business hours in a polite, objective, and exciting manner & prospects are scheduled for intro classes
- Schedules/confirms the introductory lesson appointment
- Follows up with introductory lesson no-shows and pending enrollments
- Prepares the designated reports and gives them to the supervisor

Desired Skills
- Sales
- Time Management
- Task Management
- Communications
- Event Management
- Inventory management
- Organization
- Phone Skills

In order to be successful in this job the successful appointee would need to:

- Have a passion for health & fitness
- Results-driven with a proven track record of great sales skills
- Well-presented energetic and motivated
- Exceptional people skills
- Previous sales experience or experience working in the fitness industry (desirable but not essential)
- Background in Marketing
- Experience as gym receptionist for at least 2 years
- Must be available to work from Monday to Thursday from 3pm to 8pm. Must be available to work during weekend when required.

Dress Code:

- GB Tshirt
- Jeans, pants, or shorts
- Tennis shoes

OR
- Gi Pants
- GB Tshirt or Rash Guard
- Flip flops

*Must have rights to work in Australia.

**Must be living in Australia. Residents of the Gold Coast region are preferable.

**Job Type**: Casual

**Salary**: $28.26 per hour

**Benefits**:

- Gym membership

Schedule:

- Afternoon shift

Supplemental pay types:

- Annual bonus
- Performance bonus
- Quarterly bonus

**Experience**:

- Sales: 1 year (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- CARRARA, QLD 4211 (required)

Ability to Relocate:

- CARRARA, QLD 4211: Relocate before starting work (required)

Work Location: In person