Client Service Officer

2 weeks ago

Albany Creek, Australia VetPartners Full time

Brisbane Veterinary Specialist Centre seek a **Client Service** **Officer** **to join a team of caring professionals, dedicated to pets’ health and wellbeing.

**Brisbane Veterinary Specialist **Centre** **(BVSC)** is much more than just a purpose built, state of the art veterinary facility providing outstanding modern medical and surgical equipment in Albany Creek on Brisbane's north side. It is a place where you find a caring team of people, whose focus is giving pets the very best care possible.

**K**
**ey C**
**ompetencies**
- Confident, friendly speaking voice and helpful, cheerful manner - even when things get hectic
- Empathetic - to guide our clients sensitively through the process
- Sets high standards for themselves, including attention to detail
- Microsoft Office - Word and Excel
- Team player attitude

**Key T**
**asks**
- Client enquiries, directing calls, taking and relaying messages accurately
- Greeting owners and their pets (first impression)
- Booking and coordinating appointments - face-to-face or on the telephone
- Recording detailed owner and patient information into our EzyVet system
- Communicating our diverse services, expertise and fee structure
- Invoicing and payment via EFTPOS
- Managing incoming and outgoing mail
- Scanning files, photocopying, ordering of stationery
- Maintaining an efficient and professional reception area
- Assist with BVSC marketing activities

Given the complex and diverse nature of our services, our preference is that you have previously worked in the medical field (human or animal). A thorough training program will be provided.

This is a full-time position (38 hours per week) with various shift options for our four Client Service Officers to ensure we cover early morning arrivals and evening discharges.

**If you would like the opportunity to be part of a highly dedicated team of**
**professionals,**
**CV**
**and**
**C**
**over**
**L**
**etter

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