Cx Planner

Build customer experience strategy for leading clients
- CRM, Customer Journey Mapping and data expertise
- 2 years' agency, consulting or client side experience

Exciting CX Planning role working with one of Australia’s leading creative technology agencies.

Working with some of Australia’s most loved brands in a dedicated Experience Team you’ll develop sophisticated CRM and Customer Experience strategies that will help enhance and optimise the way customers interact with brands. You’ll generate insights from consumer data, conduct client workshops, map customer journeys and develop strategic direction programs of work and creative briefs. Working closely with other teams in the agency including UX, Data, Creative and Media teams, you’ll ensure all work reflects the best of CX planning and optimises every customer touchpoint. You’ll also support your team across new business pitches.

To succeed in this role you will have at least 2 years’ experience in a customer experience role ideally with a focus on journey mapping, either in an agency, in-house or consulting role. You’ll need to have a strong understanding of CRM strategy and direct response advertising. You also have strong aptitude with data and can work closely with data to uncover valuable insights, write data briefs and work across data led initiatives. Most importantly you’ll be innately curious, passionate about customer experience and be able to work with a diverse range of internal and external stakeholders.

This is a highly-awarded agency, part of a global network with access to incredible resources and talent. They are well-known for a great culture, with lots of perks and training opportunities. Your team will comprise some of the best CX thinkers and data specialists in the industry.

This is brilliant chance to take the next step in your CX career in a respected, dynamic creative environment