Casual Veterinary Receptionist

Gladesville Veterinary Hospital are looking to fill the role of a Casual Veterinary Receptionist.

Gladesville Veterinary Hospital is located in Gladesville, NSW and was one of the first purpose-built veterinary practices in Sydney. The practice has continued to be upgraded since the hospital’s establishment in 1959 and boasts state of the art facilities for both staff and patients. We insist on maintaining the highest professional standards in the treatments that we offer to our patients, and in promoting continuing education among all staff.

We are dedicated to our profession because of our love of animals and our passionate commitment to their welfare. We are a busy, successful clinic, in need of a Veterinary Receptionist superstar who not only understands but loves the veterinary industry. You must be a positive, hardworking team member who takes pride in your work.

This new member of staff will know how important a cohesive, well-functioning front-of-house team is to a successful Veterinary Practice and would suit students, individuals who are seeking a role with flexible hours to fit around personal commitments, those who are looking to supplement their income or anyone with a passion for customer service who enjoys working with animals in a fast-paced, dynamic environment.

**What We Offer**

An interesting, rewarding and varied role in a dynamic environment.
- Access to a great support network within the VetPartners community.
- Employee Assistance program.
- A working environment based on trust, respect, harmony, professionalism and the ability to support and nurture one another as a team.
- Flexible working hours to promote a positive work/life balance
- Supportive and collaborative team culture where you are valued

**Essential Criteria**:

- Passionate and committed to caring for our patients and clients.
- Exceptional communication skills with excellent written and spoken English.
- Proven experience in a strong customer service role.
- Possess an excellent work ethic, is reliable and has a stable work history.
- Motivated with high emotional intelligence and energy levels
- Intermediate to advance level of computer skills in Word and Excel.
- Strong ability to multitask and keep calm under pressure.
- Able to work in a team environment and take direction.
- Experience in receptionist/client services in a veterinary practice or in a medical environment is preferred. However, if you have extensive history in a customer service role in another industry, we would be keen to hear from you too.

**Duties Include but are not limited to**:

- Greeting and managing clients and patients.
- Appointment scheduling, helping clients with OTC products, keep the reception area tidy and presentable
- Client and patient data management.
- Bank reconciliations, stock deliveries and unpacking
- Processing pet insurance claims/pathology results.
- Providing administrative support to veterinarians and management staff.