IT Help Desk

About Allied Gaming:
Allied Gaming is a leading online retailer of high-performance gaming PCs, offering a wide range of custom-built machines designed to meet the needs of gamers, content creators, and enthusiasts. We are passionate about providing top-quality products and exceptional customer service to our loyal and growing customer base.

Position Overview:
Key Responsibilities:
Customer Support:
Order Processing:
Assist with processing customer orders, ensuring all details are correct and helping track shipments to ensure timely delivery.

Product Knowledge:
Keep up to date with our products and gaming technology to provide knowledgeable assistance to customers and support informed purchasing decisions.

Warranty Claims:
Handle warranty claims and product returns, providing customers with clear instructions and assistance while adhering to company policies.

Product Listings:
Assist in updating and maintaining product listings on our website, ensuring accurate product descriptions, images, and specifications.

Issue Resolution:
Investigate and resolve customer complaints or issues, escalating complex matters to higher management when necessary.

Collaboration:
Work closely with other departments such as sales and inventory management to deliver seamless service to our customers.

**Requirements**:
Previous customer service experience (preferably in e-commerce or technology-related fields).

Strong communication skills, both written and verbal.

Ability to handle multiple tasks and prioritize effectively.

A genuine interest in or experience with gaming computers and technology is highly desirable.

Friendly, professional attitude with a strong customer-first mindset.

Knowledge and experience with PC troubleshooting ranging from components to operating systems (eg Windows).

Basic proficiency with customer service tools and order management systems.

Why Join Allied Gaming?

Flexible casual hours (3-5 days per week, Monday to Friday).

Opportunity to work in the exciting and fast-paced gaming industry.

Friendly and supportive team environment.

Opportunities for career growth and development.

How to Apply:
If you're passionate about gaming and providing outstanding customer service, we want to hear from you Please send your resume and a cover letter detailing your relevant experience.

Allied Gaming is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Type**: Casual

Pay: $30.13 per hour

Expected hours: 24 - 38 per week

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Authorisation:

- Australia (preferred)

Work Location: In person