Service Desk Technician

2 weeks ago

Brisbane, Australia CPL - Choice, Passion, Life Full time

Permanent, full-time role
- Competitive salary + tax savings approx $5000 / yr
- Make a difference to people's lives: join a not-for-profit

Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Our culture is based on the CPL Group values - _Be here, Tune in, Speak up, Connect and Grow._

Joining a compact team at our modern head office in Brisbane’s CBD, you’ll be providing first and second level Service Desk support for CPL employees across multiple sites in Queensland, with the role’s main focus being Brisbane.

**Responsibilities include**:

- Manage and resolve first and second level ICT support requests.
- Provide technical support for software, hardware, communications and networking equipment.
- Image and deploy new ICT assets to staff.
- Contribute to projects.
- Live CPL Values - Be here, Tune in, Speak up, Connect and Grow.

**Selection Criteria**:

- Level 2 Service Desk trouble shooting experience in a Windows/Microsoft environment (Windows 7/8/10, MS Office, print, hardware, AD/Exchange/O365, file servers, etc)
- Current industry certifications; MCP and ITIL (desired)
- Great customer service, communication and interpersonal skills are a must
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C class driving license.
- Blue card and NDIS Worker Screen (we can help).
- COVID-19 Full vaccination.

**Benefits**:

- Full-time, permanent role with flexibility between 8am and 5pm
- Competitive salary and salary packaging options
- Brisbane CBD location, 5 minutes from Central Station
- Flexible work arrangement - home/office
- Work for a not-for-profit; make a difference to people’s lives
- High growth sector, career opportunity

Applications to close by Friday 5th May. Thanks

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Paul Cooper on 07 3358 8074, quoting Ref No. 1103054.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.

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