IT Technician Must Have Experience

5 days ago

Caulfield South, Australia Fix My Tech Full time

We are looking for an experienced tech with 2 years or more experience providing tech support and computer repairs.

Suitable applicants will have their own car and possess enough experience to be able to handle our most common support and repair requests.

Fix My Tech is an established local computer repair and I.T services business. We come to people in their business and home and provide expert I.T solutions. Our head office is based in Caulfield south where we have an I.T lab for repairs and to meet clients. Our emphasis is on customer experience and quality/speedy solutions.

Applicant must have own car.
- **Your key responsibilities and skills include**:_
- **Data recovery**:remove hard disk drives from computers and use data recovery software to recover files to external media. Outsource advanced data recovery to 3rd parties.
- **On-site support**:Troubleshoot and problem solve all aspects of residential tech support including hardware and software troubleshooting.
- Provide **technical support** via telephone and remote control.
- **Hardware repairs** including:

- Laptop screen replacement
- Laptop battery replacement
- iMac refurbishment
- Laptop fan replacement
- **Software troubleshooting**: thorough understanding of all Microsoft Software including Windows and Office.
- **Network troubleshooting**: Be able to fully configure modem routers and a thorough understanding of TCP/IP networking.
- **Assess/diagnose**: In-workshop jobs and estimate the costs and estimate the clients.
- **CRM**:Use the client relationship management software and billing system effectively. -Document everything using the CRM and Knowledge base.
- **Bill customers**: & ensure prompt payment is requested.

**Job Types**: Part-time, Subcontract, Casual, Temp to perm, Contract
Contract length: 6 months

**Salary**: $25.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Application Question(s):

- To get a sense of your relevant experience, tell me about a previous job where you had responsibilities that would be applicable here.

Work Location: In person

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