UX Researcher, Google Maps

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information. Minimum qualifications: - Bachelor's degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, related field, or equivalent practical experience. - 5 years of experience in UX, Human-Computer Interaction, applied research, and/or product research/development. - Experience in research design utilizing methods, usability studies, contextual inquiry, and surveys. - Relevant product research experience, either in an end-to-end, usability, or generative setting. Preferred qualifications: - Experience in conducting research for safety-critical environments (e.g., automotive, aviation, etc.). - Experience in conducting research and balancing needs of customers/users. - Experience in integrating user research into product designs and design practices. - Experience building products for diverse audiences including research for accessibility needs. **About the job**: At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.” **Responsibilities**: - Research strategy for product/category areas by partnering with Design, Product Management, Engineering, and other cross-functional partners in a fast-paced and rapidly changing environment. - Provide strategic insights, conduct independent research, and collect/analyze behavior through a variety of qualitative and quantitative methods. - Understand and incorporate complex technical and business requirements into research in order to decrease risk and help the team make informed decisions. - Drive change by advocating research findings with actionable insights to audiences through written reports, in-person presentations, and creative deliverables. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.