Member Relations Officer

Growth and Development Opportunites
- Permanent, Full Time position within a growing national organisation
- Attractive remuneration and staff benefits

As a Member Relations Officer at bcu, you will have a customer focused mindset, assisting our members with their everyday banking needs. Through having genuine, rich conversations you will identify members short
- and long-term financial goals and make recommendations on suitable bcu products and services.

**Are you looking for a career with endless opportunities? There’s more to us than banking.**

We’re bcu. We’re proudly based in New South Wales and southeast Queensland and are part of the one of the largest customer-owned banking groups in Australia.

With regional offices in Coffs Harbour and Brisbane, we provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences. In fact, our very purpose is to enrich the lives of our customers and their communities.

As a Member Relations Officer at bcu, you will have a customer focused mindset, assisting our members with their everyday banking needs. Through having genuine, rich conversations you will identify members short
- and long-term financial goals and make recommendations on suitable bcu products and services. Do you pride yourself on your Customer Service? Do you get a kick out of making people smile? If the answer is yes, then perhaps it’s time to look at a new career in banking and finance

You will be a confident networker with strong ties to the local community and be responsible for business growth in your area through developing and fostering mutually beneficial, trusted relationships.

This position is full time, based at our bcu Tweed Heads branch working Monday to Friday.

**About the role**
- Making bcu members feel welcome when they come into the Branch and providing a seamless member experience
- Accurate and timely processing of member cash and non-cash transactions
- Account maintenance and account opening
- Assisting members with their day-to-day banking needs
- Identifying opportunities from conversations with members to recommend suitable bcu products and services
- Support the Contact Centre team with inbound enquiries from members
- Working toward individual and team targets and KPI’s
- Assisting and educating members on technological changes and enhancements within the bank
- Ongoing compliance and risk awareness within the Branch

**What will you bring?**
- A customer centric mindset at the core of everything you do
- Proven sales experience within a highly motivated customer service team
- Extensive customer service experience
- Strong numerical reasoning and accuracy
- Excellent communication and comprehension skills
- High level attention to detail and demonstrated risk awareness
- Strong computer literacy
- A current Driver’s License, as you may be required to travel between Branches if required

**What we can offer you**
There’s life at work, and life outside of work - and we understand that. P&N Group is committed to creating a satisfying and fulfilling working environment offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.
- Work for a national multi-brand, customer-focused organisation
- Be part of our major strategic transformation with exciting opportunities for growth and development
- Enjoy flexible work arrangements
- An incentive scheme for exceptional performance
- Be supported with leadership and professional development
- 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
- Generous discounts on home loans, personal loans, insurance and other banking products and services
- Up to two weeks’ additional purchased leave per year
- Two days’ paid volunteer leave each year to use with a community partner of your choice
- An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.

**About us**
bcu customers interact with our dedicated teams through our 22 branches, our local Contact Centre, modern digital banking channels and bcu’s mobile retail and business banking lenders who are active in the communities in which they work.

Our values are fundamental to our ways of working and we offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

We’ve recently embarked on a major transformation to reimagine the future of banking fo