Quality and Continuous Improvement Manager

1 day ago


Eagle Farm, Australia HITACHI ENERGY AUSTRALIA PTY LTD Full time

**Description**

**The opportunity**:
The Quality and Continuous Improvement Manager for local BU Service effectively executes customer-facing quality activities and quick reaction to Customer Quality issues by running robust problem-solving initiatives (RCAs). Ensure alignment to Global or Hub Quality & CI strategies and adherence to relevant processes and tools.

**How you will make an impact**:

- You will define and implement short, medium and long-term strategic actions to improve quality in the entire value chain, manage global quality processes in the respective areas of responsibility, as well as drive quality related certification activities, internal or external audits to maintain the required quality management systems intact, accountable for delivery of overall quality objectives and targets.
- You will establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations, analyse the process indicators continuously and take actions to address situations where process performance deviates from expectations, manage such deviations to the closure, ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.
- You will implement, deploy, and maintain CI & Lean culture, define and implement a structure includes governance to continuously generate, prioritize and execute improvement ideas, lead the deployment of Lean principles, Six Sigma tools, and continuous improvement methodologies across departments, facilitate Kaizen events, value stream mapping, root cause analysis, and other problem-solving activities, track progress and impact of improvement initiatives and cost out results.
- You will manage resolution of high-profile NCRs reported, monitor and control customer interventions triggered by customer dissatisfaction, protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.
- You will act as an advocate for the customer by ensuring the Voice of Customer is represented within the local quality strategy, represent the company in terms of quality, in front of the customer when needed, ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view, manage local Quality & CI function, including capability development, work force management, footprint, and succession.
- You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- You hold an Engineering degree.
- Lean 6Sigma, Green Belt or above (QLT.02.QCI).
- Quality core tools experience, expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
- ISO certification and Auditing, Quality Management Systems, Performance Management and Analytics, Project & Site Quality Management (e.g. PMI), Advanced Product Quality Planning (APQP), Continuous Improvement Project Management.
- Demonstrates advanced English proficiency.

**More about us**:
At Hitachi Energy Australia, we offer you:

- Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
- International working environment and empowering working culture.
- On Job Training will help you to grow and enhance your skills.



  • Eagle Farm, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. **About...


  • Eagle Farm, Australia AutoNexus Full time

    About the role We are currently seeking an experienced Quality and Process Improvement Specialist to join the team at Erskine Park, Eagle Farm or Altona. Duties and responsibilities will include but are not limited to the following: - Identify systemic issues and opportunities for improvement across all business units and functions - Directly manage...


  • Eagle Farm, Australia Jet Aviation AG Full time

    **Quality and Safety Manager**: - Location: Eagle Farm, QLD, AU, 4009 - Flexible Work Arrangement: Onsite - Job Category: Quality & EHS - Career Level: Professional - Requisition Id: 4473 **Position Summary**: The Quality & Safety Manager is responsible for coordination and compliance of Quality and Safety activities across the regulatory...


  • Eagle Farm, Queensland, Australia Jet Aviation Full time $90,000 - $120,000 per year

    Quality and Safety ManagerLocation:Eagle Farm, QLD, AU, 4009Flexible Work Arrangement: OnsiteJob Category: Quality & EHSCareer Level: ProfessionalRequisition Id: 4473Position SummaryThe Quality & Safety Manager is responsible for coordination and compliance of Quality and Safety activities across the regulatory authorities.Main ResponsibilitiesResponsible...


  • Eagle Farm, Queensland, Australia Thales Full time $90,000 - $120,000 per year

    OUR BENEFITSOUR TEAMYOUR ROLE:YOUR EXPERIENCE: Thales


  • Eagle Farm, Australia Terex Corporation Full time

    Job Description: Position Summary The Quality Systems Coordinator will ensure all work practices are carried out in accordance with quality standards as well as the company’s safety policy. The primary focus is to maintain, update and ensure compliance to the quality system ISO 9001:2015. The role includes the administration, maintenance, and management...


  • Eagle Farm, Australia Redpath Mining Contractors and Engineers Full time

    **About Redpath** The Redpath Group is a leading mining contractor with projects throughout Australia and the globe. We specialise in shaft sinking, mine development, contract mining and development - hard rock and coal, raiseboring, underground construction and engineering & technical and speciality services. We are committed to providing an environment in...


  • Eagle Farm, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. As part of...

  • Service Manager

    2 weeks ago


    Eagle Farm, Australia Terex Corporation Full time

    Job Description: Position Overview The Service Manager provides our customers with the highest level of service and aftermarket support on crushers, feeders and screens. **Responsibilities**: - Customer Service_- Regularly communication with customers to establish their level of satisfaction,- Provide customers with quotations for equipment repair,-...


  • Eagle Farm, Australia HITACHI ENERGY AUSTRALIA PTY LTD Full time

    **Description** **The opportunity**: This role leads the Power Quality Marketing & Sales efforts for the Grid Integration business unit in Australia with particular focus on Utility and large-scale Power Quality Projects. Full ownership for achieving Order Received and Order Profitability targets overall in the OU PQ segment. This includes early marketing...