Systems Analyst

Role: Systems Analyst

Location: Sydney

We are looking for a skilled IT onsite support engineer who, along with our excellent software development team, will be responsible for working on projects that are currently being developed by our company. Duties will include but are not limited to developing and directing software system validation and testing methods, as well as directing our software programming initiatives. You will also be working closely with clients and cross-functional departments to communicate project statuses and proposals.

**Education / Qualifications**
- IT Industry Certifications or equivalent experience
- Knowledge of IT infrastructure including On Prem and Cloud technologies
- Understanding of ITIL processes (Change Management, Incident Management, etc)
- Microsoft certification(s), Tertiary qualifications in IT, ITIL

**Experience**
- Proven experience in analysing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.
- 1-2 years of providing advanced IT Support and Change Management in a medium to large organisation
- Software deployment experience within a large enterprise. Previous experience working as part of a desktop and network support team
- Previous experience with current Windows Operating environments
- Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU
- Experience working with Infrastructure project delivery teams
- Proven ability to support current version Windows OS
- Proven ability to support mainstream vendor client
- Be able to support/troubleshoot multiple browsers Edge, Firefox, Safari, Chrome, etc.
- Understanding of SCCM Framework for software deployments.
- Airline and/or travel industry experience Requirement Essential Desirable Skills
- Proven ability to support Microsoft Windows SOE Environments including Windows 10
- Proven ability to support Apple Mac OS - Proven ability to support the
- Microsoft Office and 365 suite - Proven ability to administer Active Directory & Exchange Servers
- Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)
- Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly developed interpersonal skills
- Excellent facilitation skills encompassing user & management levels
- Strong problem solving and analytical skills, and the ability to think on your feet with little oversight
- Ability to work with differing stakeholders
- Demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.
- A proven ability to build strong relationships that result in trust
- Professional, Confident & Positive Attitude
- Ability to install and administer computer hardware, software and networks in an Enterprise environment
- Stress and time management
- IT hardware installation and configuration
- Ethernet and fibre cable patching, testing, and troubleshooting
- Knowledge of communication rack systems

**Job Types**: Full-time, Contract

Schedule:

- 8 hour shift

Application Question(s):

- Do you have the experience in project management methodologies and principles and techniques to develop project plans and to cost?

**Experience**:

- Process modelling techniques: 4 years (required)
- Developing Functional specifications: 4 years (required)

**Summary of role requirements**:

- Flexible hours available
- More than 4 years of relevant work experience required for this role
- Working rights required for this role

**Job Types**: Full-time, Contract

Schedule:

- 8 hour shift

Application Question(s):

- Do you have the experience in project management methodologies and principles and techniques to develop project plans and to cost?

**Experience**:

- Process modelling techniques: 4 years (required)
- Developing Functional specifications: 4 years (required)
- ITIL: 4 years (required)