IT Process Coordinator
2 weeks ago
Our client is a global financial services firm with a well-established presence in Australia, seeking to hire a 12m contract position as IT Process Coordinator, that has recently become available in their growing Melbourne office. This position is well-suited for a relatively junior IT applicant, with ideally 1-4yrs of prior experience working in an IT Helpdesk Analyst or IT Process Coordinator position, and prior reporting experience with Confluence and JIRA.
**Position Overview**:
**Key responsibilities**:
- Documenting report production processes on Confluence.
- Liaising with offshore system owners to ensure data access, data quality and timeliness.
- Automating reporting requirements using a variety of methods, including batch scheduling & automated reporting frameworks.
- Creating and maintaining data dictionaries.
**Ideal prior experience**:
- 1-3 years of experience in the same or similar reporting position.
- Some exposure to local technology regulatory requirements (such as CPS234).
- Experience producing reports from a variety of SaaS platforms (ServiceNow, Salesforce, PowerBI etc.).
- Use of JIRA for item tracking and Confluence for digital document production & maintenance.
- PowerPoint, Excel & Visio document production for specific forums.
- Analytical skills and a structured methodical approach towards statistics and trend analysis.
**Contact us in Melbourne**:
LEVEL 27, 101 COLLINS STREET
MELBOURNE VIC 3000
**Phone**:+61 3 9653 9222
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