Customer Care Representative

3 days ago

Traralgon, Australia Gippsland Water Full time

Are you known as someone that goes out of their way to help others? Do you have a wealth of experience resolving complex customer queries? Do you have well developed communication skills & enjoy working part of a team? Your next career move starts here

**Our organisation**
We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.

We are focused on:

- Maintaining affordable quality water and wastewater services for our customers
- Our sustainable future and future of the region
- Continuing to strengthen the important role we play in our local communities.

There are many benefits in working for us, we offer:

- Competitive salary
- Ongoing training and development opportunities
- Work variety
- A positive environment
- Work/life balance, with the opportunity to negotiate flexible working arrangements.

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

**The role**
The Customer Care Representative proactively engages with some of our most vulnerable customers to provide them with support and guidance utilising our assistance options with the objective of ensuring a high level of customer service. The Customer Care Representative will also help achieve a balance between customer care and effective debt management. Functions performed by the Customer Care Representative adhere to regulatory guidelines, industry standards and Gippsland Water policies and procedures.

**What you’ll bring**
- Experience in resolving a range of complex customer queries in an empathetic manner.
- Experience in negotiating successful outcomes for vulnerable customers and customers experiencing financial difficulties.
- Advanced analytical skills.
- Well-developed written and verbal communication skills including strong computer literacy skills.

**How to apply**
For enquiries relating to this position please contact** Tracy Stewart, Customer Care Team Leader on 03 5177 4600**.

**Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.**

Shortlisted applicants may be required to undertake a National Police Check.

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