E-commerce Data Analyst

Who you are

You believe customers are the heart of the business and are passionate about contributing to a seamless online shopping experience for them. Through your natural curiosity and understanding of data analytics you are driven to proactively identify opportunities throughout our online channel from the customers perspective. With your ability to translate data, you understand the customer needs and provide solutions and recommendations to stakeholders across the business to improve the customer shopping experience. As the omnichannel retail environment is constantly changing, you are agile and adept in understanding and moving with the pulse of the market and customer behaviours online. You thrive in balancing multiple priorities, working autonomously and can meet deadlines to support business growth and organisational agility.

**Your responsibilities**

As E-commerce Data Analyst you see the business through the eyes of the customer and proactively identify improvements and recommendations to stakeholders, contributing to a seamless and enjoyable online customer shopping experience. Your responsibilities include but are not limited to:

- Perform lower conversion and upper funnel analysis to understand customer behaviour along the whole purchasing process and the main reasons why customers leave and buy from IKEA and make recommendations to stakeholders on how to improve results.
- Identify proven solutions and ideas to facilitate quicker, leaner and simpler operations that benefit customers.
- Integrate “The Customer Experience Map” into the operational ways of working to secure an end-to-end approach for creating a seamless experience for the customer.
- Survey external benchmarks to understand industry trends and enable assessment of IKEAs online performance compared to competitors.
- Collaborate with Global to share ways of working and participate in Global meetings which require flexibility in hours, including being available late nights to accommodate meetings held across the many time zones.

For this role you will be required to have the following experience:

- Proficiency in BigQuery and SQL.
- Experience with visualization tools: Looker Studio, PowerBI, or Tableau.
- Advanced MS Excel skills.
- Proficiency in Google Analytics (GA4) or Adobe Analytics.
- Familiarity with project management tools such as JIRA and Confluence.
- Knowledge of A/B testing tools, such as ContentSquare and Optimizely.

The following experience is preferred, however not essential:

- Experience with programming languages: Python or R.
- Basic understanding of web development: HTML, CSS and JavaScript

**Together as a team**

As part of the Customer team with strong influence into the E-commerce space you will support by using your robust data analytical skills to contribute to a seamless online customer shopping experience through an omnichannel retail environment. You will work in close collaboration with stakeholders to deliver recommendations and continuous improvements to the IKEA customer journey across the online channels.

What you need to know

We offer many benefits at IKEA other than just having the opportunity to work for a global company Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great benefits & rewards including 5 weeks of annual leave, paid Parental leave, Family & Community leave, Co-worker discount, subsidised meals in our Co-worker Restaurant, Bonus program, full training and inductions, free parking and our TACK long-term loyalty programme that will strengthen your retirement benefits.

We need people like you

At IKEA, work is so much more than a job. Come join us

Additional information:
This role is permanent full time-based in IKEA Service Office, Tempe NSW.

Internal job title for this role is Online Performance Specialist.