Loss Prevention Associate

15 hours ago

Brisbane, Australia Amzn Commercial Srvcs Pty Ltd Full time

Experience in the investigative or loss prevention field with security management experience.

Strong customer service skills

The ability to work autonomously and have strong emotional intelligence.
- Strong analytical and problem solving skills
- Advanced level of computer literacy including proficiency in MS office package
- Strong communication skills
- Demonstrated ability to deal with business tools & understand business metrics
- Demonstrated ability to perform in pressure environment with adherence to timelines
- Critical thinking & attention to detail of a narrative
- Strong interpersonal skills & proven experience in managing stakeholders and vendors
- Strong business ethics, discretion
- Workplace Incident Management experience

Job summary

The Loss Prevention Associate (LPA) is a key associate position in the Amazon Fulfillment Centers (FCs). The LPA operates on the front lines to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, and intellectual property) protection in a designated fulfillment center. It is also a customer service centric role.

The LPA reports to the Loss Prevention Coordinator or Specialist / Manager responsible for their facility, aiding them in supporting the FC Operational team and the cross-functional teams throughout the organization. This is a Night Shift role working 4 nights per week at 10hrs per night. A night Owl is needed.

Key job responsibilities
- Facilitate security screening process of all people exiting the facility
- Complete ad-hoc and batch badge requests within allotted SLA
- Assign access to individuals and/or groups with proper approval
- Escalate all critical incidents to business partners (SLP leadership, Operations, HR, Safety, etc)
- Maintains access controls and security tools (keys, asset stickers, lost & found)
- Respond to and assist with unlocking/opening doors, escorting associates, or other duties assigned by the Control Center or Supervisor
- Perform interior and exterior patrols looking for possible theft, vandalism, or unsafe behavior/situation and immediately escalate to the appropriate SLP, HR, or Leadership contact
- Utilize CCTV to gather facts and aid in the investigative process
- Respond to and investigate alarms as directed, Global Security Control Center or Supervisor within the required SLA
- Enhancing, tracking, and reporting on key performance-indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner
- Conduct quality audits on FC floor and escalate findings of non-compliance
- Conduct Security Compliance audits helping to ensure physical standards are in place
- Assisting with investigations

As this is a NIght Role, experience in night shift is preferred but not essential. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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