Centre Manager

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this Opportunity involves**:
The Centre Manager is responsible for the overall management centre and the day to day running. This role is on a part-time basis, 4 days per-week.

In order to provide a high level of client satisfaction the Centre Manager is required to always be thinking two steps ahead and understanding the fundamentals of their asset.

The role directly oversees functions including the compilation and delivery of business plans, budgets and forecasts, reporting, retail lease compliance including all lease associated payments, debt management, retail store liaison, drives and owns the marketing strategy and event execution, regular & accurate client reporting and stakeholder management.

**An Overview of the role**:
Ensuring proper delivery to centre level and adherence to all JLL and client standard procedures.
Maintain and ensure tenant and contractor records and files are relevant and are updated onto the site-specific filing system, including public liability details, tenant files, lease and license agreements, bank guarantees, contracts, and correspondence
Ensure that all rentals, outgoings, turnover rental, promotion levy’s, tenant electricity and any other tenant recoverable are collected by the due date as specified in the lease.
Ensure that you have a constant understanding of any arrears and are aggressively acting to reduce these. Ensure that your Client and colleagues receive reporting as required on these.
Processing of accounts payable invoices, coding and matching to Purchase Orders prior to submitting to Head Office for payment
Ensure all recoverable costs under the Lease Agreement are accurately billed to the tenants within required time frames
Prepare sundry charges for the recovery of tenant costs relating to Electricity, Extended Trading and Miscellaneous costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed in conjunction with Operations Manager
Prepare and implement the centres Business Plan, Income and Expenditure Budget and any client additional reporting required in accordance with the timeline established by the Account Director.
Provide timely reporting internally, and quick response to internal requests for information. Attend those meetings / forums nominated by your Manager.
Working with the Portfolio Manager, prepare all client recommendations as required.
Establish and maintain harmonious relationships with local business community, community groups, local government and authorities.

**Sounds like you? This is what we are looking for**:
Sets objectives and measurable goals and motivates their team to achieve them.
Acts as leadership role model for JLL by behaving consistently with cultural requirements
Coaches and develops staff and provides regular feedback and guidance.
Sets stretch targets for self and others, and also rigorously monitors and manages individual and team performance.
Develops and monitors plans for team operations.
Sees beyond the boundaries of division or role, proactively leading and engaging in collaborative working culture to drive performance excellence.
Attentive to detail and demonstrates a clear understanding of the fundamentals of asset management
Dynamic, efficient and self-motivated to offer superior client service and retail relations.
Can make tough decisions and solution-based recommendations to clients to resolve problems and/or improve operations and asset value.
Actively searches out improvement opportunities and empowers team to implement them.
Demonstrates forward planning and thinking when putting forward recommendations
Promote open, constructive, and collaborative relations with superiors, subordinates, peers, and clients.
Gains respect of JLL people, clients, and where appropriate with the broader business community.
Regularly communicates plans and performance in a clear and motivational manner to team.
Listens effectively and communicates through actions and example.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t