IT Technician

**Role Description/Criteria**

**Key responsibilities of this role include**:

- Provide timely and efficient technical support to staff and students, troubleshooting hardware and software issues
- Maintain and update the College's technology infrastructure, including computers, printers and other equipment
- Assist with the installation, configuration and testing of new hardware and software
- Ensure the security and integrity of IT systems, including implementing and maintaining appropriate security measures
- Contribute to the development and implementation of IT policies and procedures
- Collaborate with the broader IT team to identify and implement improvements to the College's technology systems
- Provide training and support to staff and students on the use of IT resources

**What we're looking for**
- Relevant tertiary qualification in Information Technology
- Hands-on experience in an IT support or technician role, preferably in an educational or similar environment
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve a wide range of technical issues
- Excellent communication and interpersonal skills, with the ability to provide effective support to users with varying levels of technical expertise
- Familiarity with common hardware, software, and networking technologies used in an educational setting
- Understanding of IT security best practices and the ability to implement appropriate measures
- Ability to work effectively both independently and as part of a team
- Applicants must hold (or be able to obtain) a current Employee Working with Children Check and National Police Check.

**About us**

Mount Lilydale Mercy College is a co-educational Catholic secondary College located in Lilydale, the gateway to the Yarra Valley, on a beautiful hilltop campus. Guided by the Mercy values of compassion, justice, respect, hospitality and service, we are committed to providing an exceptional education that nurtures the spiritual, academic and personal growth of our students.

**How to apply**
- Applicants must hold a current WWCC and National Police Check.

**Applications for this important role close on Monday 16 December 2024 at 4.00pm.**

**Application Procedure**:
Applications must include your resume, cover letter addressing the criteria listed in the Role Description **and **a completed MLMC Application Form.

**Details**:
**Address**:120 Anderson Street
Lilydale

**Phone**:9735 4022

**Principal**:Mr Philip Morison

**Applications Close**:16/12/2024

**Position**: Education Support Employee

**Type**:Ongoing

**Hours per Week**:Full-time

IT Technician Role Description.pdf Non Teacher Application Form.pdf