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Team Member

2 weeks ago

Sydney, Australia Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
- This role is based at our Canon Macquarie Park site in NSW
- The role is a Permanent Full Time position
- Working hours are 38 hours per week, Monday - Friday, 7:30 am - 4:00 pm

LI-MM1

**About the Role**

The Concierge is the key to delivering a superior client experience. This role requires a talented client-focused and service -oriented person, who consistently delivers outstanding levels of customer service.
The ability to work within a team and independently when needed will be crucial.

**Main Duties**
- Creating a welcoming, professional and friendly atmosphere
- Managing First Impressions
- Ensuring all visitors are registered in the Visitor Management System
- Management, co-ordination and presentation of reception, all meeting room
- Issuing Staff and Visitor passes
- Manage visitors in a professional manner by providing an unparalleled customer service experience
- To understand the clients and adapt our service to reflect that understanding
- Assisting with meeting room set up and audio-visual equipment as required
- Escort clients to client meeting rooms as required
- Answering phone calls promptly, professionally, and attentively
- Ensure the reception/concierge area is kept immaculate at all times
- Liaising with contract cleaners to ensure minimum standards are adhered to
- Maintain a neat and well-groomed appearance as per uniform guide lines
- Work as part of a team and ensure positive, supportive, and collaborative working relationships with peers (including but not limited to Reception & Mailroom)
- Actively share and learn from the experience of others
- Demonstrate Canon values
- Comply with OH&S policy to ensure a safe workplace
- Participate in workplace safety audits
- Raise any health, safety, or environment risks, issues, or incidents in the workplace
- Liaise with internal and external clients,
- Managing parking, supplier accounts, stationary supplies, sponsorship passes and Webmail box

**Hospitality Duties**
- Management of the meeting room and catering booking data base
- Effective management of meeting rooms to facilitate the maximum usage of these rooms at all times
- Coordinate with bookers regarding booking times, facilities, menus and any other requirements.
- Ensure that the technology in the training/meeting room equipment and facilities are tested and functioning properly
- Ensure that requests are satisfied within a mutually agreed time frame.
- Maintain ongoing and open communication between organisers, caterers, and IT with updates on changes to bookings or room set ups.
- Timely notification of equipment failure and liaise with IT department regarding AV or conferencing issues where necessary
- Coordinate food orders on delivery
- Create and maintain inventory of supplies in Hubs on all levels
- Ensure stakeholders and employees work in a safe, clean and productive environment
- Ad hoc duties as required to ensure internal & external clients are given the best possible experience

**Key Requirements**
- Proven experience in hospitality service environment and/or a corporate receptionist/concierge for minimum of 3 years
- Enjoy working in a diverse team environment
- Superior organisational skills, professional presentation and attention to details
- Intermediate MS Office skills (Outlook, Word, Excel) and room booking software experience preferable
- Excellent communication skills
- A positive attitude and a flexible nature
- Ability to work within a team and independently when needed is crucial
- Adaptable to change - you must become familiar with multiple client sites.
- Ideally exposure in an office environment associated with IT services and Asset management.
- High standard of personal presentation
- Excellent communication and organisational skills and a team-based approach to your work
- A thorough understanding of corporate protocol and confidentially
- Experience with office security pro