Digital Communications Consultant

3 days ago

Birtinya, Australia Auto & General Holdings Full time

**Important Information**:

- If shortlisted, you will be invited to complete an online test.**After successful completion, you may be contacted for a phone interview.**
- **Please note**: The position is set to begin on **27th October 2025.**

**The Opportunity**

**Work Schedule**:

- **Monday to Friday**: 8-hour shifts between **6:00 AM and 5:00 PM** (depending on business needs).
- **Saturday & Sunday**: 8-hour shifts between **7:00 AM and 5:00 PM** (work-from-home on weekends).

After completing training and once you're comfortable in your role, you can work from home up to **2 days per week**.

**Key Responsibilities**:
- Respond quickly and effectively to inquiries, ensuring customer satisfaction and resolving issues with clear, concise communication.- Communicate clearly with customers and with easy-to-follow instructions
- Manage multiple chats at one time which can include researching account activity and notes, troubleshooting issues, providing supporting help documentation and other tasks as required.

**What we are looking for**:

- Previous experience in a similar customer service role favourable.- Strong written communication skills with excellent grammar and attention to detail.- Typing speed for 55+ words per minute and strong computer literacy skills.- Ability to quickly comprehend written communication, gather relevant details to fully understand customer needs, to steer conversations efficiently towards positive outcomes.

**Our perks**
- **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.**Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.**Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.**Give back** - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.**Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.**Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money** - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**:
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Digital Communications Consultant

    1 week ago

    Birtinya, Queensland, Australia Auto & General Insurance Full time $50,000 - $80,000 per year

    Important Information:If shortlisted, you will be invited to complete an online test.After successful completion, you may be contacted for a phone interview.Please note: The position is set to begin on 27th October 2025.The OpportunityAre you passionate about providing exceptional customer service through digital channels? Join our growing team as a Digital...

  • Digital Communications Consultant

    2 weeks ago

    Birtinya, Australia Auto & General Holdings Full time

    **Work Schedule**: - ** Monday to Friday**: 8-hour shifts between **6:00 AM and 5:00 PM** (depending on business needs). - ** Saturday & Sunday**: 8-hour shifts between **7:00 AM and 5:00 PM** (work-from-home on weekends). After completing training and once you're comfortable in your role, you can work from home up to **2 days per week**. **Key...

  • Learning Projects Consultant

    1 week ago

    Birtinya, Australia Auto & General Holdings Full time

    **The role** The Learning Projects Consultant is responsible for delivering learning associated with major business projects, compliance requirements, Partners and Authorised Representatives (AR's) of A&G. For example, this role may design and deliver training for new system rollouts, new regulatory standards, or for changes to products. This role primarily...

  • Operations and Recruitment Consultant

    2 weeks ago

    Birtinya, Queensland, Australia Healthcare Australia Full time $60,000 - $80,000 per year

    Healthcare Australia (HCA) is a leader inagency nursing, supplying casual nurses and carers to facilities across the region. We're looking for anOperations and Recruitment Consultantto join our Nursing Agency team and play a key role in ensuring client shifts are filled and our workforce is well supported.Why Join HCA?Be part of Australia's leading agency...

  • Disability Employment Consultant

    1 week ago

    Birtinya, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Workforce Australia Employment Consultant

    1 day ago

    Birtinya, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As an Employment Consultant your role will be to help job seekers become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Birtinya site. We lift people up, supporting them in...

  • Disability Employment Consultant

    5 days ago

    Birtinya, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at Birtinya,...

  • Disability Employment Consultant

    2 weeks ago

    Birtinya, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...

  • Disability Employment Consultant

    1 day ago

    Birtinya, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Sales Consultant

    2 weeks ago

    Birtinya, Queensland, Australia Auto & General Insurance Full time $40,000 - $80,000 per year

    The roleDo you have a passion for selling? We're looking for motivated and driven individuals to join our high-performing, high-energy team of specialist Sales Consultants.The role is responsible for selling, and adding value to our multi-award winning brand Budget Direct and our partnerships with leading brands - ING, Virgin Money and Coles Insurance.Our...