Customer Consultant

**Your new role with Bendigo Bank is just a few clicks away.**

Position description: PD - Customer Consultant (14.07.22) (1).pdf

**About the role**

As a Customer Consultant you’ll get to:

- Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
- Make sure all fees are applied to accounts as per the bank’s fee collection policy
- Ensure you are on time, ready and available to respond to customers

No experience with the above? Please keep on reading At Bendigo Bank, we want you to shine You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities.

**About you**

Our Customer Consultant come from a vast and varied range of “people person” career backgrounds. Including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services.

Great customer service is in your DNA. Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our customer’s needs. A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow. Whilst most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs.

**The important stuff**
- This position includes working a roster that including Saturdays and Sundays, as well as some work in the evenings. If that is not suitable for your circumstance, this is not the job for you. Check out our career’s website for other opportunities
- We can offer full time or part time positions. Part time consists of 5 hour shifts across 5 working days, completing a variety of times across our full span of hours during weekdays and weekends. A minimum of 25hrs per week for part time. Note: the training period will still require full time availability.

This is a permanent position based out of our Ipswich office. After the completion of training and probation there will be some flexibility to work from home on occasion.

**About our Contact Centre**

Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future. We are committed to investing in our people, so our customers always receive the best possible experience.

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.