National Call Centre Service Support

2 weeks ago

Gold Coast, Australia HAYS Full time

Opportunity to be part of the Participant Experience Delivery team
**Your new company**
Undertakes service delivery implementation and enhancement for participants and undertakes service delivery implementation and enhancement for participants and providers of the organisation. National Call Centre (NCC) is the main communication channel for people to contact the organisation. The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.

**Your new role**
Reporting into the Assistant Director NCC Service Support your role as National Contract Centre Service Support you will be responsible for;
- Organising the workflow and making independent decisions relating to an area of responsibility
- Contributing to and drafting high level correspondence and reports.
- Provide policy advice within an area of specialisation with advice based on policies and legislation.
- Contributing to the creation and review of training resources, scripting, learning & development material and work instructions.
- Providing feedback and support to teams to ensure quality outcomes.
- Contributing to process improvements and implementation.

**What you'll need to succeed**
To be successful in this role you will have previous experience in a similar role along with exceptional oral and written communication skills. The ability to provide policy advice and contribute to process improvements and implantation. You will have previous experience where you managed your own workload and have proven knowledge using Microsoft Suite. You will have strong interpersonal skills and be able to provide a high level of professionalism

**What you'll get in return**
In return you will be offered a 12 month contract with the possibility of an extension within an exciting and diverse industry and get the chance to further develop your current skills set. You will also get the opportunity to be a part of a team oriented culture and positive environment.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2664330

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