Resident Placement Advisor

6 days ago

Melbourne, Australia Bupa Full time

**About The Role**
- This is a 6month fixed-term opportunity._

**Duties**
- Take all calls in a timely, efficient and professional manner
- Timely end-to-end enquiry management, including liaising with relevant internal stakeholders
- Epicor access for all care homes, ensuring the capture of necessary details, update of latest progress and accuracy at all times
- Utilisation of strong communication skills to capture enquiry information, book tours and notify care homes
- Maintaining enquirer contact where tours have not been able to be booked
- Conduct Nurture calls to prospects not ready to come into care and update Epicor with discussions had
- Conduct mystery shop calls to competitors
- Maintain records of calls and information received
- Enter all new enquiries received by the contact centre

**Skills and Experience**
- Experience in call centre customer service and sales
- Empathy. Ability to listen and understand when talking to customers
- An excellent listener with a positive friendly approach
- A willingness to ‘sell’ the home and it’s benefits to the customer
- Possess excellent interpersonal skills and the ability to establish and build upon working relationships effectively
- Have the ability to communicate with others at all levels in order to successfully achieve outcomes
- A passion for Aged Care and helping people get the care they deserve
- Have the ability to learn and understand details pertaining to the organisation’s effective operation
- Excellent written and verbal communication skills
- Strong organisational, problem solving and prioritisation skills
- Ability to recognise opportunities and problems arising in the health and disability sector

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._

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