Supervisor at The Pancake Parlour
1 week ago
We are stacked with opportunities At The Pancake Parlour we provide:
- Amazing discounts on our Lovely menu items
- Career development - our CEO, HR Manager, Director of F&B and many of our Restaurant Managers began their careers with us as waiters, kitchen hands or Supervisors
- The opportunity to gain valuable experience in areas like leadership - learn skills that are transferable to any industry
You will thrive in this role if you:
- Are a natural people person with a flair for customer service
- Are a big believer in putting the customer at the heart of everything you do
- Encourage a positive and fun team culture
- Enjoy being a team leader
- Have experience working in hospitality (previous supervisory experience advantageous)
- Aren't afraid to get on the tools and get your hands dirty
The Supervisor's main focus is:
- Ensuring that all customers receive excellent service.
- They also have accountability for the following statistics on their shifts:
- Cost of wages
- Average spend per customer
- Total gross profit
- Number of up-sells and second orders
In the interest of fairness, all of our Supervisors work one weekend shift (at our direction). The rostered shift rotates so everyone gets a chance to have Saturday nights off or to get the best penalty rates - Lovely
**Benefits**:
- Professional development assistance
- Referral program
Schedule:
- Shift work
Supplemental pay types:
- Penalty rates
- Performance bonus
Work Authorisation:
- Australia (required)
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