24 Hour Shift Work

**Position**: Customer Service Team Member

**Location**: Bowen Hills, QLD

**Employment Type**: This is a full-time position with a rotating 24 hour / 7 days per week roster

**Key Responsibilities**:
SNP’s 24hr customer service team is unique and varied role which will suit someone who thrives in a multifaceted environment.

**Working at SNP’s main office at Bowen Hills, this team is responsible for several key operational functions including**:

- Coordination of incoming calls to the company’s main switchboard and support for all SNP’s sites;
- Emergency Coordination (eg: Chief Fire Warden role during building evacuations, first aid management & first point of contact for emergency situations that may occur at any of SNP’s sites);
- Building security which includes actioning building alarms, monitoring CCTV and coordinating on-site visitors; and
- Temperature Monitoring for SNP equipment across QLD & NSW.

**Additionally, during after-hours shifts, this team takes on the responsibility of several other key departments of SNP performing the following tasks**:

- Issuing of results to referring doctors and hospitals, including critical results that may require more extensive follow-up;
- Monitoring of the Building Management System for the Bowen Hills Laboratory and attending to building related issues as required;
- Sorting, processing and distribution of patient samples including identifying urgent tests and coordinating on-call staff;
- Coordination of couriers and hospital collection staff for sample collection and pick up from hospitals, collection centres and GP surgeries; and
- Providing general information to patients and referring doctors.

**What we are looking for**:
We are currently seeking a **confident, self-managing person who works well both in a team environment and autonomously, thrives on challenges and efficiently multi-tasks.**

This is an exciting opportunity for the right person who is able to work across multiple teams in a 24/7 role, whilst also participating in the Doctor’s Services contact centre roster. If you are someone who is comfortable making decisions, doesn’t shy away from responsibility, and has a genuine interest in healthcare, then this is the position you’ve been looking for

**To be successful in this role, you will need to demonstrate the following**:

- An ability to provide excellent customer service to all our stakeholders;
- A passion for helping people;
- An ability to provide practical solutions calmly and efficiently in challenging situations;
- Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
- A commitment to continuous improvement and ongoing learning; and
- The ability to work within a rotating 24/7 roster which includes weekends and public holidays and covering personal and annual leave.

**Additional desirable attributes include**:

- Previous experience in pathology or healthcare;
- Previous experience with facility management;
- Previous experience in the coordination of emergency situations; and
- Previous experience handling high volumes of incoming calls.

**About Sullivan Nicolaides Pathology (SNP)**:
Sullivan Nicolaides Pathology is a leading provider of diagnostic pathology services in Australia, renowned for our commitment to excellence in patient care and quality testing. With a network of laboratories and collection centres, SNP offers a comprehensive range of pathology services, including histopathology, cytopathology, and molecular diagnostics. We are part of Sonic Healthcare, a global leader in medical diagnostics, and our experienced team is dedicated to delivering accurate and timely results to healthcare professionals and patients.

**Why Choose Us?**:

- **Benefits Platform**:Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations
- **Novated Leases**:Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.
- **Fitness Passport**: Stay active with discounted gym memberships at any gym of your choosing. Prioritize your health and wellbeing with ease
- **Parental and Adoption Leave**: We believe in supporting families Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.
- **Employee Assistance Program (EAP)**: Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.
- **Work/Life Balance**:We understand the importance of balancing work with personal commitments. Our varied work hours, including part-time options, help you achieve the perfect balance.
- **Career Opportunities**: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities Enjoy structured progression, pay increases, and training in advanced skills.
- **Medicare